Job Information
Mondelez International Customer Service Finance Supervisor, Eurasia in Almaty, Kazakhstan
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
Responsible for E2E Bill-To-Cash performance and for the establishment, management and control of a powerful Customer Service Finance team
Customer Service Finance Team management - credit control, claims & customer finance accounting
Accountable reporting, deliver KPI’s and compliance
Monthly closing in accordance with US-GAAP and local requirements
Overall Overdue Management
Support customer/channel strategy, segmentation and profitability targets. Helps define how we will play to win and propose appropriate investment allocation
Chair a number of monthly “Debt Review” with Senior Stakeholders from Commercial, CDE Team and Finance, ensuring issues are raised according to the agreed format
Drive resolution along with stakeholders of the "Debt Review" to bring deductions and overdue to an acceptable level in a timely manner.
Lead / support order-to-cash projects (focus on Bill to Cash & claims related activities) in customer service or sales departments
Ensure the effectiveness of internal control mechanism as well legal interaction whenever required
Management of bank guarantees and other tools to protect payments
Provides overview and share the analysis and reports related to customers performance
Manage escalations, exceptions and approvals related to Credit risk, blocked customers, open invoices, credit/debit memo, write-off
Monitor dunning list and cash collection for overdue receivables
Supervision of payment terms and open positions
Review and monitor the Customer Ledger at a Top level and identify any trends which indicate signs of invalid debt which is not being managed according to policy and procedures.
Manage exceptions outside of credit policy and credit extensions and ensure communication related to credit extensions, refusal, security.
Authorizes new customer credit limit and existing customer credit extension
Drive claims administration process
Main contact for internal & external audits
Main counterpart for sales regarding customer contracts negotiation (payment terms, claims & EDO parts) as well as approver on behalf of MDLZ Eurasia.
Participant of contracts negotiation with customers
Responsible for Overdue & Invoice Accuracy KPIs (Eurasia) including Customer Satisfaction rate - Customer Service & Credit Control part
Visibly leads value creation and brings multi-functional team together to deliver on opportunities identified and goals
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in FMCG company (min 5 years)
Experience in a customer facing role
Experience in order to cash environment + deep understanding of FMCG, retailer, distributor landscape
Credit Control Experience
English (fluent)
Good numerical, analytical and logical reasoning skills
Profound knowledge in US GAAP accounting, local tax and trade requirements
High level SAP competence
Business Partnering & Understanding Others
Conflict Management
Drives ROI mindset and builds capability of multi-functional team on financial acumen
Effective communication to varying audiences
Drive for Results
Influencing
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Travel requirements:
Work schedule:
The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.
No Relocation support available
Business Unit Summary
What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance each day, to put a smile on people’s faces. We are the world’s leading maker of chocolate, biscuits, candy and gum with outstanding brands like Alpen Gold, Oreo, Milka, Yubileynoye and Halls.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.