Shire eCommerce Analyst in Bannockburn, Illinois

Primary Role

Promotes and engages external trading partners in electronically transacting with Shire. Identify and define appropriate eCommerce solutions and transactions that can support the business needs of our trading partner, customers and Shire, based on specifications and parameters required to transact electronically. Responsible for achieving results to meet volume demands relating to calls, customer problem resolution and continuous improvement programs. Provides training and support on the digital platform to other Representatives and Specialists within department. Relies on experience and judgment to plan and accomplish assigned tasks and goals.

Responsibilities

25%: Accountable as a primary contact for eCommerce solutions to ensure timely resolution of operational improvements, escalated issues and other key performance indicators.

25%: Provide eCommerce expertise on transactions, technologies and implementations including guidance, direction and support to Global Market Access and commercial sales teams.

25%: Collaborate with the commercial teams in order to promote, maintain and upload appropriate and timely product content for the eCatalog in webeditor.

15%: Assists in coordination of daily activities within Customer Service teams in relation to eCommerce solutions and support functionality.

10%: Maintain relationships and collaborate with IT Business partners and development teams on outstanding issues and enhancements.

Education & Experience Requirements

Essential:

  • Undergraduate degree

  • At least 2 years eCommerce (b2b, b2c, c2b) and customer service experience or equivalent experience in other commerce direct industries is required.

Desired:

  • Knowledge of Supply Chain Operations and its role supporting Shire’s Business preferred.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.