Job Information
TEKsystems Customer Service Representative - Mortgage in Daytona Beach, Florida
As the Customer Service Representative
If you’re ready to explore the next step in your career:
You’ll enjoy…
Career Opportunities – Tons of growth opportunities for your career
Standard Hours – Hybrid role (3-4 weeks of onsite training). Monday-Friday (11:30 am - 8:00 pm)
- Training Schedule: M-F 9:30 am - 6:00 pm
Competitive Pay - $17.00-18.50 an hour (higher pay for Bilingual Representatives)
Expedited Interviews – Access to additional Resume support and pre-interview questions
Great Benefits – Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
A day in the role…
• Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.
• This person will be responsible for handling inbound calls pertaining to insurance servicing questions.
• Will receive questions from borrowers, insurance agents and financial institutions.
• The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
• Majority of calls will be in regards to payment and/or coverage questions.
• The CSR must be able to multi-task between various systems to research and document the phone calls.
• The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Necessary Skills and Strengths:
Strong Computer Skills | Great Customer Service | Mortgage Loans | Loan Processing | Home Loans | Damage Coverage | Call Center | Data Entry | Insurance Payer Knowledge | Multi-Tasking | Fast Paced Environment
Core Experience:
Customer Service Representative
Call Center (2 years of experience)
Mortgage Loans
Loans Experience
Data Entry
Office Administration
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.