Shire ITC Support Coordinator in Dublin, Ireland

SSC Transformation

  • Work with the Team Lead in establishing the new SSC.

  • Support all processes and systems / tools implementation.

The tasks will vary and will be among other:

  • Ensures that the collections processes are followed and are in adherence with Collection Tool

  • Contact customers through outbound/ inbound activities (via telephone, email, and e-letters) in relation in outstanding remittances & invoices

  • Work with other departments to resolve customer queries

  • Meet DSO and cash collection targets.

  • Clear historic items in AR accounts

  • Prepare Manual invoicing

  • Proceed with cash apps

  • Review Credit Limits and implement changes when required

  • Perform month-end activities as required

  • Actively support implementation of process and system improvements

  • Undertake other ad-hoc projects and duties as required

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.