Shire Order Management Analyst in Dublin, Ireland

Order Management Analyst

This position reports to Order Management Lead in Tech Ops and is responsible to execute the logistics export activities with Shire Sites and Replenishment centers to 3PL’s and distributors.

More specifically, this position is responsible to coordinate the end-to-end transport activities, working closely with Shire origin teams such as warehouse, planning, distribution quality / cold chain validation team, 3rd party sites as well as Shire affiliates and/or distributors globally.

This position manage the international order process from incoming order to billing and revenue recognition, in the best conditions of quality, cost and delivery lead time and through the optimum utilization of internal and external logistics partners.

This position control end-to-end transportation with Freight forwards and carriers to ensure products are delivered to the global customers in a reliable, cost effective and compliant fashion.

This position closely collaborates with internal and external customers Supply Chain partners, like Commercial Ops, Planning, Quality...

Essential Functions



Describe the essential job duties. After each, provide an estimate of the percent of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions.

Order Management

  • Perform the order processing from incoming order to final delivery in a quickly and efficient manner in order to meet customer requirements

  • Coordinate the transportation of commercial shipments and ensure the drug product arrives safely to their final destination on time and within temperature and product specifications.

  • Communicate issues and delays to appropriate groups and facilitate resolution as required

  • Manage internal and external orders to meet customer expectations while adhering to all applicable compliance requirements, laws and regulations.

  • Order and document processing for commercial shipments :

  • Creating and maintenance of Customer master data

  • Order entry and picking of commercial goods

  • Issuing of packing list, invoice, loading list and CMR

  • Provide Certificate of Origin ; Certificate of Analysis

  • Compiling documents necessary of import-licenses

  • Preparing and sending documents to Chamber of Commerce and Embassies for legalization

  • Checking the Letter of Credit details

  • Ordering of transport with forwarders

  • Checking the issued AWB

  • Forwarding of documents and pre-alerts

  • Filing of complete export documentation

  • Issuing of credit- or debit-notes


Customer Order Coordination

  • Work closely with Commercial Operations to review and understand country specific requirements securing an efficient Sales Order Processing.

  • Work closely with the Planning function to ensure adequate inventory levels at the Contract Manufacturers and customers.

  • Work closely with multiple Contract Manufacturing Organizations (CMO’s) to warrant flawless execution of the shipments

  • Coordinate Transport, issue shipping plans; Optimize distribution costs and ensure global trade compliance.

  • Delivery consolidation, transport planning (deciding on the shipping date, costs, method and taking into consideration the order date the proper transport according to lane qualification)

  • Work closely with IT to ensure that all transactions are performed as required in ERP system (SOX compliance).


Report and Measurement:

  • Contribute to Large Order Tracking Reporting

  • Create Shipment Report on weekly base and communicate to all required stakeholder

  • Contribute to Shire Transportation performance by collecting KPI metrics on supply chain operation, measure the performance of the shipments and set corrective actions.


Project implementation and support product launches :

Support Product Pipeline Expansion and geographic expansions, ensure successful launches of Shire products, utilizing project management skills and tools and drive flawless execution across cross-functional, cross-divisional, and with outside service providers within overall project timeline or customer expectations.

Education & Experience Requirements

Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates. Specify which are required and which are preferred. For UK, please do not use years of experience due to UK Legislation.


BS in Business, Supply Chain, Logistics or related field with minimum 3 years of professional experience in global end-to end Supply Chain, Logistics (Distribution & Transportation), warehousing, cold chain expertise, and international freight management.


  • Experience working in Pharmaceutical or highly regulated and compliance industry, cold chain temperature-controlled products. MBA and APICS Certification preferred.

  • Experience of working with an ERP system and using inventory, cost and sales reports effectively for KPI’s

  • Formal Supply Chain education required

  • Preferably fluent in at least 1 language other than English.

Key Skills and Competencies

Describe critical skills needed to successfully perform job, which should be representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following:

Leadership Behaviors

  • Be Positive

  • Be Accountable

  • Be Results Oriented

  • Be An Excellent Manager of Self and Others

  • Fluent in English in verbal and written communication.

  • Ability to operate in a complex, international matrix environment

  • Good teamwork skills, ability to problem solve, and have strong analytical skills

  • Strong organizational skills to manage multiple tasks with short deliverable time frame

  • Excellent written and oral communication skills

  • Total commitment to following Trade Compliance laws, both US and foreign

  • Strong computer skills: ERP (JDE,SAP), Microsoft Office - Word, PowerPoint, Excel,

Other Job Components

Complexity and Problem Solving

Describe the decisions made by the incumbents on a regular basis. Include decisions within the incumbent’s authority to make as well as those decisions that must be referred to a higher level.

  • Strong demonstration of use of critical thinking and problem solving skills to address, correct, and prevent issues or make best decisions

  • Ability to manage critical situations: transportation deviation, supply delays, holiday schedules / plant shutdowns, etc.

  • Refer to higher level for potential business impact (supply disruption) or significant financial impacts

Refer to Distribution Quality for potential product impact

Internal and External Contacts

List contacts this job advises, consults and coordinates with on a regular basis. Describe to whom this job is accountable. Indicate each Contact Category (Internal, Vendor, Customer, or Other) and provide examples.

  • Commercial Ops (Internal)

  • Quality Assurance (Internal)

  • Planning (Internal)

  • Distributors (Shire customers)

  • 3rd Party Logistic Providers (vendor)

  • Freight forwarders (vendor)

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.