Shire Sr. Requisition to Pay Systems Administrator in Exton, Pennsylvania
Act as a primary contact for support of P2P systems, mainly Coupa, to include end-user support and problem resolution.
Work on special project work as needed
Coupa System Administration activities
Education and Experience Requirements
Bachelors degree from an accredited college or university, with concentration in business, or information systems administration
Experience utilizing/supporting Coupa strongly preferred
Technology support related background as part of education; or, as part of the professional business experience mandatory
Advanced skills in issue resolution and trouble shouting required
Sufficient practice in English to be able to work with global teams
Key Skills, Abilities, and Competencies
Provide direct end user support (Help Desk)
Lead/own the resolution of P2P system issues brought by end users by
Analyzing and fully understanding the issue,
Correcting the system rules if it is a functional breakdown,
Involving the right IT or cross-functional resources to drive resolution if outside of your control.
Create documentation for any system issues / system enhancements and follow the implemented change management process
Conduct system trainings for new employees
Provide/enhance user manuals; review current guides and trouble shooting documents and amend as needed.
Assist in the development of SOP’s related to the role as required
Drive eProcurement catalog management and supplier technology enablement processes
Accomplish system implementations / upgrades
Act as liaison with end-users and technical support teams
Act within a project as team member, or lead small to medium projects
Complexity and Problem Solving
Strong communication and interpersonal skills necessary daily interaction with the business at all levels across the organization.
Excellent organizational skills, ability to work Independently and manage conflicting demands and appropriately prioritize work for both themselves and their staff.
Ability to solve problems and think creatively - capacity to provide pragmatic solutions and have the drive and leadership to implement Ideas through to a successful conclusion.
Demonstrate a strong customer service focus - have a good understanding of customer needs and show a desire to meet/exceed expectations.
Ability to achieve results through Influence and persuasion.
Excellent attention to detail.
Ability to handle change effectively and deal with ambiguity.
Strong Analytical Skills
Internal and External Contacts
All of PA based Corporate Services
All internal colleagues involved in procuring and paying for goods and services at Shire
Internal business users related to the R2P process
Others as arising from ad hoc tasks assigned
Other Job Requirements
Travel possible 10-20%, in support of projects, training
Equal Employment Opportunity
Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf
Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.