Job Information
Randstad US customer care coordinator in lexington, Massachusetts
customer care coordinator.
lexington , massachusetts
posted april 25, 2024
job details
summary
$24 - $28 per hour
temporary
high school
category office and administrative support occupations
referenceAB_4521863
job details
Randstad in partnership with Takeda has an exciting opportunity for a Custmoer Care Coordinator. The Care Coordinator is a dynamic and essential member of our team, adept at offering multifaceted support across a variety of operational tasks. They take initiative, demonstrating flexibility and a readiness to adapt to different needs of the team. The Care Coordinator ensures efficient and effective coordination of referrals, thorough management of documentation, and seamless communication. Key responsibilities include overseeing the maintenance of faxes, reviewing incoming documents, organizing case reviews, and dispatching requisite information packets, and collaborating closely with the Financial Case Managers. Hybrid schedule, very flexible. Just on Wednesdays they have an onsite team meeting.
salary: $24 - $28 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Maintain all Faxes that come through the RDCF Fax
Review all incoming faxes and attach fax and notes into patient's case, move task through to next stage of case review and schedule accordingly
Entering all new referrals into the Service Cloud
Referral received ? attach to case ? notate insurance status ? move task through to welcome call
QC referral for accurate documentation (signatures, forms, Denials, name, etc)
Some interaction with OP PSM teams (follow-up if necessary for missing documentation)
Send Applications to Patient/HCP for review (fax)
Create/Send/attached approval/denial packets to patients after determination from RDCF
Work with FCM/PAP manager to ensure patient/family maintain proper access to therapy
Skills
Basic Software Skills
CUSTOMER ORDERS/SALES
Qualifications
Years of experience: 0 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
KH
kenneth hart
+1 770 937 7000 (tel:+1 770 937 7000)
kenny.hart@randstadusa.com