Shire GMA Business Solutions Manager in Lexington, Massachusetts

Enable Global Medical Affairs to execute medical planning activities and achieve healthcare professional relationship management goals by defining and deploying CRM system capabilities, processes and metrics

Enable Global Medical Affairs to manage Publication processes by defining and deploying relevant capabilities, processes and metrics

Contribute to the delivery of KPIs and metrics supporting Global Medical Affairs’ analytics objectives by executing data governance projects and building relevant dashboards and reports

GMA Solution roadmap management and related metrics delivery:

  • Work with internal and external stakeholders to define strategy and identify requirements for Global Medical Affairs CRM system and Publications system.

  • Lead the implementation of enhancements by collaborating with Shire partners (e.g. R&D IT, QA, approved vendors)

  • Work with internal and external stakeholders to manage and harmonize the use of CRM and Publications processes and systems within Global Medical Affairs, and ensure they are aligned with Legal, Regulatory and Compliance requirements

  • Work with subject matter experts to communicate the availability of Process and Operations service offerings, and to elicit feedback on how to improve operations around processes and systems use

  • As assigned, facilitate the progression of a GMA system, as well as related processes and operations by providing project work stream management

  • Work with GMA Training and vendors to develop and provide end-user training on CRM and Publications System

Support the implementation and maintenance of one or more GMA systems (CRM, Publications system):

  • Collaborate with GMA Business Solutions Lead(s), GMA teams, Legal, Regulatory and Compliance partners to address systems issues/needs

  • Support GMA Solution Lead(s) in defining approaches to systems integration and/or define requirements for new GMA systems and procedures

  • Provide super-user/application administrative end user support for CRM and Publications systems

Support definition and management of procedures, communication and training for relevant GMA systems:

  • Provide input into the development SOPs, procedures and training for use of systems and processes by Global Medical Affairs team members

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.