Shire HCP Engagements Specialist in Lexington, Massachusetts
The HCP Engagement Specialist administers the day-to-day operations for the review, approval and contracting for engaging, hiring, and managing individual service providers to support the defined business objectives. This can include but is not limited to internal/external stakeholder engagement and communication, statistical reporting, process improvement, etc. Participates in implementing policies and procedures for the organization. Ensure activities are carried out in a compliant manner.
• Assist with operational management of one or more GMA programs, systems, and services
Potentially including Independent Medical Education Grants, and Individual Service Providers RnD Select
• Support GMA project development/harmonization, implementation, modifications and optimization, including alignment of processes and systems to the requirements of GMA, Legal and Compliance partners
• Support management of system vendors and addressing of GMA team requirements
• Identify areas for process improvement, propose changes, and participate in implementation as appropriate.
Assist with operational management of one or more GMA programs, systems, and services
Assist with management of projects and processes for assigned therapeutic areas and geographies, including daily management of review and approval processes, contracting, budget management, metrics tracking, and participating in vendor management
Collaborate with HCP Engagements Lead, GMA and R&D teams, Legal and Compliance partners to define system and process requirements
Support HCP Engagement Lead in defining approaches to harmonize legacy processes and/or define requirements for new GMA processes
Support the identification of best practices for project management
Administer HCP engagement process to support the needs of the Shire R&D organization
Coordinate the end-to-end process for HCP Engagements, including the selection, evaluation, contracting, proof of service, payment activities and reconciliation to close out activity
Execute timely contracting and negotiation with selected HCPs
Ensure contract terms are met and payments are sent accordingly for reconciliation
Secure required documentation throughout the lifecycle of the end-to-end engagement process
Support the team in audits of the R&D HCP engagement management system and process
Support and manage expectations for internal and external stakeholder inquiries in person, via program inbox and phone
Assist with definition and management of procedures, communication and training for relevant GMA projects
Provide input into the development SOPs, procedures and training for use of projects and processes by Global Medical Affairs team members
Support definition of periodic communications regarding project updates and milestones
Support definition and delivery of skills and compliance training for GMA projects system users
Track project performance in terms of goals and delivery of services to internal customer
Track and report project performance
Under guidance from HCP Engagements Lead, define relevant systems metrics and reporting process
Per the defined process, track and report project metrics to GMA and other Shire stakeholders
Support continuous improvement for HCP management, contribute to the identification of areas for process improvement, propose changes, and participate in implementation as appropriate
Collaborate with multiple stakeholders including compliance business partners to define and improve system processes and communications
Track activity progress against proposed timelines
Support vendor management addressing program requirements (e.g. potential projects related to working with IT, system vendor on system upgrade and integration)
Education and Experience Requirements
A relevant Bachelor’s degree (BS or BA) is required
An advanced medical or science degree (e.g. PharmD, RN, Masters, PhD, MBA) is preferred
1-2 years of experience in the biopharmaceutical industry, preferably within a matrix structure is preferred
Experience of executing projects is required
Experience of managing vendors is preferred
Knowledge of medical affairs customer interaction and documentation best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required
Equal Employment Opportunity
Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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EEO is the Law – Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf
Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.