Shire Laboratory Services Manager in Lexington, Massachusetts
• Act as global project manager for all operational aspects of Shire’s laboratory testing programs managed by global medical affairs (GMA)
• Act as main contact point for internal and external communications regarding the testing program
• Oversee delivery of training and development / distribution supporting materials for all vendors, internal and site staff to support processes for interacting with Shire’s laboratory service providers managed by GMA
Act as global project manager for all operational aspects of Shire’s current biomarker and anti-drug antibody testing services supported by Covance and serves as the main contact point for internal and external communications
Participate in cross-functional Shire team supporting testing program
Ensure project deliverables (kit delivery, sample testing, and customer service timelines) are being met
Follow up on service issues and ensure appropriate processes are in place at Covance to prevent recurrence. If a new process is needed, actively work with Covance team to implement
Ensure appropriate metrics/KPIs are in place and routinely reviewed to address service issues
Triage inquiries from internal (GMA, Commercial) and external (HCPs, Covance) stakeholders, as appropriate, to make sure HCPs are receiving complete, accurate information in a timely manner
Ensure that the transition of services from the LabCorp Central Labs to Covance Central Labs (approximately Q4 2016 - Q1 2017) are clearly presented to all internal and external stakeholders
Oversee delivery of training and development / distribution supporting materials for all Shire and site staff to support processes for interacting with Covance Central Labs
Coordinate training of Shire personnel and sites, as appropriate, on Covance testing services processes
Ensure all materials provided to sites, (e.g., lab manual, test requisition form, and quick user guides) are clear, concise, and are accurate to the existing process
Participate in strategic planning for future lab service programs
- Collaborate and coordinate with various functions (including but not limited to GMA) to determine the needs and feasibility of implementing additional laboratory service support programs
Equal Employment Opportunity
Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.