Shire US Sales Training Business Partner in Lexington, Massachusetts
U.S. Commercial Learning and Development Business Partner- Ophthalmics
The primary focus of the Commercial L&D Business Partner role is to serve as the primary point of contact for all training needs for the sales force and to develop and deliver sales training initiatives to meat those needs. The Commercial L&D Business Partner will have a designated BU/Product. This particular role is focused on primarily supporting the Ophthalmics team and will be responsible for the following:
Develops strategic partnerships with key BU stakeholders (leadership, sales force, marketing, Compliance, CMLR) and serves as primary point of contact for the specified sales force training needs
Provide strategic insights to sales leadership and marketing teams regarding sales force training and development needs
Develops and delivers brand/ promotional training, new hire training, and advanced skill training for sales team members
Manages submission and approval process through Commercial Medical Legal and Regulatory, as required
In conjunction withU.S Commercial L&D Lead, develops overarching training strategies to be supported through training material development and roll-out
Vendor management from obtaining proposals from suppliers, to selecting partners to ongoing management of vendors and agencies to designing training materials.
Creates and delivers selling skills training based on the principles of the Agility customer engagement model.
Serves as lead for sales force training meetings (PO.A/NSM/SLM).
Promotes a culture of compliance with all L&D activities
Leads new hire training for assigned franchise/brands
Collaborates with Leadership Training to pull-through sales force training initiatives with firstline managers
Responsible for the direct management of L&D Managers supporting Ophthalmics Franchise.
Tracks and manages spend on Commercial-specific training events and projects
Conducts field visits with sales force to provide coaching and assess training needsResponsibilities30%
Assessment of Commercial needs and the design, implementation,delivery, and evaluation of programs that facilitate the professional development and continuous learning of sales force team members. Application of adult and blended learning principles in the development of all training initiatives.25%Work cross-functionally to identify training needs, build consensus,and deliver developmental L&D to the sales force. Create and deliver selling skills training based on the principles of the Agility customer engagement framework. Provide coaching and feedback to L&D managers, sales specialists and field sales trainers. Manage franchise L&D managers and field trainer program25%Develop L&D materials for skill development training, producttraining, and brand initiatives. Ensure materials are approved through the appropriate processes per the CMLR SOP.15%Collaborate with Commercial L&D Operations and manage training vendors and related project work.5%Conduct field visits with field sales to provide coaching and assessL&D needs.Education and Experience RequirementsBachelor's degree required.Generally 10 years of experience in the Pharma, Device, or Biotech industry desired. Minimum of 5+ years outside sales or marketing experience. Minimum of 2+ years of managementexperience and/or 2+ years of Commercial L&D experience. Eye care experience preferred.Key Skills, Abilities, and CompetenciesExcellent presentation skillsDemonstrated ability to orchestrate projects and meet deadlinesDemonstrated willingness and ability to collaborate and work as a teamDemonstrated competence in disease state and product knowledgeStrong coaching skills and willingness to provide feedbackDemonstrates good communication skills (written, verbal and presentation) and facilitation skillsAble to develop strong strategic relationshipsWell organized with strong time-management skillCompetent computer skills with experience using PowerPoint, Excel, Word, etc.Customer focused and intrapersonal savvyAbility to analyze complex issues and effectively problem solveDemonstrated ability to think strategicallyBuilds a Collaborative Culture
•Builds and models a culture of questioning and constructive challenge to foster openness and candid dialogue
Listens to and carefully considers others' perspectives, especially to manage and resolve conflict
Acts with an understanding and sensitivity to others locally and globally, internally and externally
Encourages accountability and responsibility that enables others to act with integrityLeads with Strategic Agility
Sets and clearly articulates a compelling vision for the future that fosters enthusiasm
Develops bold strategic plans and crafts pragmatic solutions to implement them
Recognizes opportunities and challenges and modifies strategy accordingly
Moves easily between addressing current needs and planning for the future with informed insight
Considers marketplace and economic forces and trends in making sound business decisionsNavigates Change
Decides and acts, even when faced with uncertainty
Clearly communicates the need for change and is actively responsive to the resistance it can evoke
Anticipates and proactively addresses the conflict and ambiguity inherent in change
Quickly focuses on the critical issues while prioritizing current workDevelops Organizational Capability
Inspires passion for growth and change in Shire's people
Builds and improves effective internal systems and processes that align with organizational priorities
Builds and fosters effective teams in a global matrix organization
Considers and addresses business and development needs both locally and globallyDrives Innovation
Generates breakthrough solutions, and enables others to do the same
Draws on unexpected or seemingly unrelated ways of thinking
Operates from a framework of possibilityComplexity and Problem Solving
Manages external agencies and vendors, ensures delivery of results within agreed budgets and timelines
Collaborates with BU stakeholders and Director, Sales Training & Development US to determine training needs and develop overarching training strategy for sales force
Serves as sales force lead for NSMIPOA planning process
Manages CMLR approval processInternal and External ContactsAccountable to the U.S. Commercial L&D Lead Internal stakeholers Commercial Operations team Global Commercial L&D Franchise StakeholdersCommercial Medical Legal and Regulatory TeamCompliance TeamField sales leadership and sales force teamsMarketing
Equal Employment Opportunity
Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.