Shire Jobs

Employment Type:

Full time

Shift:

Day Shift

Description:

Serves as the first point of customer contact in the HR Shared Services Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, life status change applications, audit of HR transactions, telephone support, live chat and colleague portal inquiries and various HR administrative work as assigned. May investigate and resolve inquiries and issues related to HR, benefit and payroll processes and procedures and assist via telephone, live chat, colleague portal and e-mail.

Position allows for work from home/remote opportunity.

Position works the 9:30am to 6:00pm shift Monday-Friday EST.

ESSENTIAL FUNCTIONS

Works under the supervision of the Contact Center Phone and Live Chat Manager in the Shared Services Center.

Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Focus on customer excellence through rapport building and establishing trust with a strong attention to detail.

Administers HR policies and procedures that cover multiple functional areas.

Investigates and resolves general issues related to HR processes and procedures, benefit programs and assist with related issues via telephone, live chat, colleague portal and e-mail. Provides prompt solutions, highly responsive and superior customer service to all inquiries by referencing Ministry Organization policies and procedures to ensure accuracy of response.

Performs HR administration and benefits transactions in Workday and other applications as appropriate, and within established performance standards. Processes employment verifications and requests for employment status. Collaborates with other HR Service Center team members to resolve unique and complicated associate issues and to implement process and procedural improvements.

Enters and documents all incoming inquiries in detail utilizing the case management system to ensure seamless transition from one representative to another. Reviews and validates information. Accurately logs issues and responses received within the HR Service Center.

Assists managers and colleagues with HRIS, web-site navigation and self-service utilization.

Works with other HR Service Center, LOA, Payroll and COEs to inform of internal and other issues requiring additional assistance. Provides general personal, benefit, and payroll information and processes related events for colleagues.

Adheres to established regulations, processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice.

Performs administrative activities, which includes completion and processing of HR forms, preparing reports and conducting audits as required. Performs special projects and other related duties as required.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Must possess a comprehensive understanding of Human Resources, Benefits, Payroll, Annual Enrollment, Leave Administration, HRIS, process integration and Contact/Service Center operations.

A High School diploma with two (2) years of experience in an HR administrative or customer support role in a high volume work environment or an equivalent combination of education and experience.

An Associate's degree in HR, Business Administration, Business Systems, or related field is preferred.

Familiarity with PeopleSoft, Workday and Kronos time and attendance systems is preferred.

The role requires attention to detail and strong customer service experience.

Demonstrated decision making skills, excellent telephone communication skills, including strong listening and comprehension skills are required. Excellent interpersonal, analytical, problem solving are required.

Ability to organize and prioritize workload. Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment.

Ability to effectively interact with various functional areas and Ministry Organizations.

Ability to work independently and with minimal supervision.

PC experience and demonstrated proficiency in MS Word, PowerPoint, Excel, Windows or related computer software. Good keyboarding skills with a high level of accuracy and attention to detail.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.

Communicates frequently, in person and over the phone, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

Manual dexterity is needed in order to operate a computer keyboard.

Must possess the ability to comply with Trinity Health policies and procedures.

Must be able to travel to the various Trinity Health sites as needed.

Hourly pay range: $18.02 - $27.00

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran