Shire Jobs

Job ID Number

R2579

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As a Desktop Support Specialist, you will provide on-site desktop support of hardware, software, network, and audio/visual devices.

Job Description

We are looking for a dedicated Desktop Support Specialist to provide white glove deskside support to users in an efficient and accurate manner. This position will be full-time and onsite .

What You’ll Do

• Receives and processes user computer problems and errors

• Oversees the technical support of the applications, hardware and peripheral equipment utilized

• Installing, configuring, diagnosing, repairing, and upgrading corporate hardware and applications

• Recognize and resolve application or connectivity trends

• Ensuring optimal performance

• Gain knowledge on Business Line applications and to provide application support

• Gain knowledge of and support telephony devices which include Cisco phones and mobile devices

• Assist with downed services and help to resolve, manage and escalate

What You’ll Need

Required:

• 3+ years' Desktop Support experience

• Hands-on experience with devices such as Lenovo workstations, Laptops, docking stations, and peripheral equipment

• Hardware support experience with iOS mobile phones, desktop printers, A/V and conference equipment

• Working knowledge of Microsoft Endpoint Configuration Manager (SCCM)

• Microsoft Office application support including Teams

• Active Directory experience

• Experience using ServiceNow ticketing system

• Excellent customer service and interpersonal skills

• Strong communication skills (both written and oral)

• Self-motivated and ability to work with minimal supervision

• Strong attention to detail and organizational skills

• Able to prioritize and execute tasks in a busy environment

• Experience working with a remote Technology team and the ability to collaborate remotely

• Good analytical and problem-solving abilities

• Excellent work ethic

Preferred:

• Degree in Information Systems or Computer Science (Preferred) or equivalent experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.