Shire Jobs

Want to join an award-winning organisation?

In November 2023, we were successfully awarded the Leadership Culture Award by the Business Culture Awards (https://businesscultureawards.com/winners-2023/), quickly followed by the Excellence in Homecare and Excellence in Supported Living, awarded by the prestigious LaingBuisson (https://laingbuissonawards.com/2023-winners/).

We are seeking a full-time Team Leader (Care Assessor) with a driver's license and access to a vehicle to support those we care for, working alongside families, health and care professionals and community groups to co-design care and support plans that meet individual outcomes. We are looking for a caring and compassionate communicator with excellent time management and record-keeping skills.

In this role, you will champion our ethos of going 'Above & Beyond', encouraging our team to utilise their skills creatively to enhance the health, wellbeing, and lives of those we support—beyond the standard care plan. Examples of this proactive approach include offering wellbeing support, like spending additional time with a client who needs a comforting chat over a cup of tea, or assisting with community engagement by connecting individuals to local services. You might also aid setting up digital connections that enable our clients to stay in touch with their loved ones. By fostering strong collaborations within our team and with external organisations, you will be instrumental in creating personalised, impactful outcomes that resonate deeply with our clients' lives. This position requires a dedicated professional who is passionate about making a tangible difference through teamwork and innovative care strategies.

Salary: £25,350 per annum + up to £2,600 through our generous on-call payments

• On Call: £2,600 per annum, undertaken on a rota basis, includes some weekends

• Contract: Full-time, permanent

• Working Hours: 37.5hr per week - Agreed shift patterns with weekend working on a rota basis

• Location:  Newcastle (Regent Centre)

Job Description

You will be an engaging and caring communicator, co-designing care, and support plans with the people we support and their families, ensuring their personal care needs are met, dignity is maintained, and individual outcomes and preferences are reflected. You will take a positive risk-taking approach, reflecting this in risk assessments and supporting colleagues to deliver high-quality care. You will be meticulous, completing concise and easy-to-understand notes for other colleagues reading care plans and risk assessments.

We are looking for an excellent communicator both verbally and written with demonstrable knowledge, experience, and skills related to:

• Co-designing person-centred care planning assessments, reviews, and risk assessments. Sharing information and requesting support from external partners who are involved in the care of those we support, participating in joint reviews and MDT as appropriate.

• Effective communication with the people we support and their families, care colleagues, GPs, District Nurses, Social Workers, and others.

• Prioritising your workload, working under time pressures, responding to new referrals promptly, prioritising and responding to people whose support needs change.

Care Planning, Reviews and Risk Assessments

• Ensure Care and Support Plans are personalised, reflecting personal preferences. Offer choice and control wherever possible. 

• Ensure all Care and Support Plans are safe, reflecting and implementing specific actions arising from risk assessments. 

• Ensure customers and their families know how to communicate directly with Be Caring, including the complaints process.  

• Introduce Care and Support Workers to the customer and their family. 

• Attend reviews with multi-disciplinary teams involving Social Workers, GPs, District Nurses, and families.  

• Update care plans, reviews, and risk assessments in response to changing needs/outcomes, identifying training needs for Care and Support Workers.

Effective Communication

• Liaise with Social Workers to ensure a full understanding of care needs as appropriate. Communicate and request formal changes to care packages via the Social Work team.  

• Contact customers and their families in a timely manner to conduct 6-week ad-hoc and annual reviews.  

• Support Care Workers in understanding individual care and support needs, outcomes, and preferences through effective and timely communication.  

• Work collaboratively with your local team to update care information and rotas on the care system, identify risks, and training needs and share information promptly.

Prioritisation and Administration

• Respond to new care packages promptly, contacting customers and their families to arrange an initial visit as early as possible. 

• Review Care and Support Plans and relevant risk assessments on a planned basis on an ad-hoc basis, and in response to changes in individual needs. This could be in response to a hospital stay, a period of illness or a deterioration in health, complaints and concerns.

• Ensure that all paperwork is completed in line with company requirements along with any electronic systems. 

• Update all systems of recording care in line with company procedures and ensure all work completed is completed and future reviews are booked. 

• Report on activities planned and completed.

Experience, Knowledge, Skills and Qualifications

• Experience in coaching, mentoring, or training colleagues in care settings or health and care tasks.

• Excellent communicator, both written and verbal.

• You must have a valid driving licence and have access to a vehicle for work purposes.

Additional Duties

• To carry out on-call duties, overnight and at weekends, on a rota basis as determined by the management. When On-Call, provide telephone support and assistance to Support Workers and Service Users; be available to be called out as necessary; check call alerts system while covering on-call duties.

Professional Development

• We are committed to the personal and professional career development of all colleagues.

• We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes.  

• If successful, you will be supported by your Operations Manager and the central team to have the tools and resources needed to fulfil your role and to ‘Be the Best you can be'.  

Benefits & Incentives:

• Bonus schemes

• Referral programme

• Annual Bonus

• Funded DBS

• Mileage 45p

• Additional leave

• Workplace pension scheme

• Employee Assistance Programme (EAP)

• Union membership