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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Product Manager Technical - Transfer Solutions

Who is Mastercard?

Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Transfer Solutions team was created to establish Mastercard as the frontrunner in the fast-evolving real-time payments space and to position Mastercard to be able to incubate the development of new payment flows. The team is responsible for designing, building, and operating the technology that powers Mastercard’s next-generation payment applications – Domestic, Cross Border, and Bill Payments.

Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building & scaling products & applications that transform payments of any type. Real-time payment technology is central to this strategy.

The Role:

What’s it all about and what we expect you to do day to day?

• Responsible for developing inspiring platform/product visions derived from business needs, market opportunities, and technology trends

• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

• Collects and shares user stories with engineering teams

• Acts as the voice of the business customer and accountable for the platform services

Responsibilities:

• Owns the working backwards document and vision for feature releases.

• Identifies gaps and charters new platform capabilities as required.

• Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product.

• Compares features for competitive review to inform prioritization within a platform product release.

• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product.

• Participates with the business in customer research to inform platform product feature needs.

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap.

• Makes trade-off decisions on platform product features.

• Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests.

• Exhibits expertise within platform feature area and coordinates with interdependent teams.

• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set.

• Has visibility into the design of the user experience.

• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed.

• Continuously monitors feature development at the feature level.

• Reviews product demo with the development team against acceptance criteria for the feature set

• Prepares launches and monitors platform performances, adoption, and operational health for feature sets

Stays aligned with GTM plans for the feature set.

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership.

• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature.

• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues.

• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them.

• Independently identifies and researches anomalous performance; escalates findings to senior management.

• Coordinates internal forums to collect and identify feature-level development opportunities

Owns and manages product documentation; enables self-service support and/or works to reduce overhead.

• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance, shares with senior leadership.

• Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality.

• Establishes a network within the organization and builds internal and external networks.

• Mentoring team members

• Assists with candidate selection and onboarding.

All About You and What you need to bring:

• 4+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases.

• Experience in Lean Product management and Lean management principles and practices. Can deliver high-quality technology products/services in a high-growth environment where priorities shift rapidly.

• Bachelor’s degree

• Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD, and modern DevOps-based PDLC and SDLC. Technical savviness to enable TDD and BDD.

• Track record of successful delivery of product features from design, development, deployment, and customer integration.

• Proficient at grooming user stories, features, and epics, setting entrance/exit criteria and prioritizing a platform product backlog.

• Data driven – ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority.

• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.

• Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them.

• Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies.

• Experience leading and managing others through both direct manager relationships and through influence.

• Action oriented & hands-on: Owns outcomes & deliverables.

• Excellent communication skills, both written and verbal

• Creative, fun, self-motivated individual

• Globally distributed teams in India, the EU, and the US. Some travel may be required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.