Job Information
Microsoft Corporation Community Research Manager - Americas in Redmond, Washington
The Datacenter Community Affairs team is part of Microsoft’s datacenter organization – Cloud Operations + Innovation (CO+I) – supporting the growth and operations of Microsoft’s cloud infrastructure by bringing insights and understanding of potential new communities and developing local community engagement strategies to effectively manage social impact, risks and opportunities.
We are looking for an experienced Community Research Manager - Americas to support the evolution of the datacenter community engagement and communication strategy in the Americas region, which includes North, Central, and South America. This individual will come with experience across communications, research, and community engagement and will be responsible for managing research initiatives that will inform site selection and formation of community entry plans. Research activities include gathering qualitative and quantitative data about datacenter communities and key stakeholders. Research data will be used to develop local community engagement plans, coordinate implementation with local teams, and development of targeted content.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Leverage a balance of consultancy, communication, and project management skills to manage community research for datacenter projects end to end through construction.
Conduct research, including qualitative, quantitative, and desktop research, on community factors related to the siting, design, and development of datacenters in communities across the Americas region.
Work with cross sections of Microsoft and CO+I stakeholders, including Construction, Permitting, Engineering and Design, Land Acquisition, Land Development, Energy, and Government Affairs as well as with local Microsoft teams to integrate community issues into datacenter project evaluation and the decision-making processes.
Analyze research findings to identify and assess risks to datacenter projects and identify potential risk mitigation strategies.
Track community risks by project through integrated risk register and assures risks are assigned and assigned to appropriate owners.
Uses learnings, data, and research findings from previous projects to identify process improvements that can be standardized and implemented across regions, working with cross-functional teams to communicate and implement changes.
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
Qualifications
Required/Minimum Qualifications:
Bachelor's Degree in Business, Public Affairs, Marketing, Communications, Operations, Finance or related field AND 4+ years work experience in Community Engagement, Community Research, or Public Affairs
OR equivalent experience.
4+ years of experience leveraging research related to and in support of public affairs, marketing, or social sciences
4+ years of experience in community research and engagement planning
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications:
Experience with large-scale development projects, such as major infrastructure or large industrial construction projects
Experience driving actionable insights through the use of data
Understanding of research principles and tactics along with modern communication strategies
Experience developing and presenting strategic recommendations from a broad range of information (e.g., survey data, social intelligence, qualitative research, online telemetry, business metrics)
Skilled at prioritization, managing ambiguity and driving resources toward achieving a common goal and a drive for results
Experience with cross-group collaboration, including the ability to build and nurture partnerships, collaborate and influence across multiple stakeholders both with internal and external clients
Experience with community research and engagement in a variety of communities (e.g., rural, suburban, urban)
Experience coordinating and managing contractors
Experience with infrastructure development
Advanced abilities with Microsoft 365 apps and services including, Excel, PowerPoint, Word, Sharepoint, Teams, and Power BI
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 21, 2024.
#COICareers
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .