Shire Rare Disease Awareness Ambassador Western Region in Remote, Canada

Our ideal candidate will make an outstanding first impression on the phone and in person when contacting specialist offices to make them aware of the ‘signs & symptoms’ of select Rare Diseases (RD). You have a successful track record of ‘connecting’ with potential customers, passionately conveying your message (despite initial lack of interest) and engaging them in educational opportunities.

Main Responsibilities:

  • Finding RD patients and ensuring they are tested and/or referred to a Centre of Excellence

  • Reducing-time-to-diagnosis and treatment for Rare Disease patients

  • Strengthening our franchise and corporate leadership position in Rare Diseases

Key Experiences:


  • Patient focused

  • 2 years of customer service or call centre experience with a successful track record

  • Excellent communication & presentation skills

  • Team player

  • Ability to travel in either Western or Eastern Canada (30-50% time)


  • Bilingual (English/French) for Eastern position

  • Ability to successfully organize professional educational events

  • Ability to work from home

Technical Requirements:


  • University or college degree(s)

  • MS Office (Powerpoint, Excel, Word) experience

  • Valid driver’s license

Key Behaviors:

An Excellent Manager of Self and Others



Self Driven

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.