Shire Laboratory Customer Service Representative in Social Circle, Georgia
Serves as primary contact for laboratory customer inquiries, primarily plasma centers and 3rd party centers. Answers general laboratory phones as required.
Perform laboratory electronic documentation and reporting (i.e. AccLaIM functions and NDDR entries). Review NDDR acknowledgement to ensure accuracy.
Manage Nonconforming Material Reports (NCMRs) completion within designated time allotment and provide data collection.
Organize and maintain document storage.
Print Third Party reports and distribute to the centers.
Initiate, resolve and/or review External Nonconformances (ENCs) within designated time allotment.
Resolves routine and some non-routine customer questions, complaints, and requests.
Maintain up to date MSDS records.
Prepare reports for PPTA and various other internal and external groups as needed.
Work with plasma centers on sample requests including: requesting and follow up on requests for back-up samples, assist with coordinating the management and follow up of delayed shipments and follow up on samples shipped for testing.
Participate in operational excellence initiatives and projects to drive a culture of continuous improvement.
Other clerical and customer service duties may be assigned.
Equal Employment Opportunity
Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.
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Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.
Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.
Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.