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The Workday HCM Optimization Lead will work alongside the HRIS Director to plan and execute on the organization’s HR Technology roadmap. The Workday HCM Optimization Lead is a Workday expert with a strong track record of feature adoption who is familiar with leading practices. This position will report to the HRIS Director.

• Identify opportunities to drive automation and streamline HR processes in collaboration with functional owners and HRIS team members;

• Make recommendations to leadership on opportunities to leverage Workday functionality in new and creative ways;

• Liaise with internal stakeholders to understand their needs and usage of Workday. Obtain and document requirements for Workday Core HCM and related functionality

• Lead/Participate in interactive discussions regarding requirements and possible solutions within the Workday HCM domain;

• Collaborate closely with key partners including payroll and IT

• Coordinate delivery of Workday solutions across the HRIS team

• Design, build and test Workday configuration

• Conduct Root Cause Analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up;

• Manage bi-annual Workday releases

• Role model for service excellence and fosters a strong sense of community on the team;

• Act as a coach and mentor to HRIS team members

• Serves as an escalation point on the HRIS team

Required Experience:

• 5+ years of Workday HCM configuration experience;

• Strong knowledge of Workday reporting, security and EIBs;

• At least 2 years of prior experience in a team lead role;

• Prior experience leading projects such as bi-annual Workday release;

• Prior experience designing Workday solutions to complex business problems

Preferred Experience:

• Workday certification is a plus;

• Prior consulting experience is a plus;

• Prior experience training end users on Workday is a plus;

• Healthcare experience is a plus

Skills:

• Able to provide exceptional customer service;

• Able to work effectively in fast-paced environment and handle daily planned and unplanned operational activities;

• Able to foster collaboration in a remote environment;

• Able to interact effectively with stakeholders at varying levels in the organization;

• Able to facilitate requirements discussions with end users;

• Able to explain technical information to a non-technical audience;

• Able to troubleshoot technical issues, identify the root cause and develop solution options;

• Able to simplify complex processes;

• Able to mentor and coach colleagues;

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Bachelor of Science, GED or HiSET

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield