Job Information
RTX Corporation Analyst, Customer Service in Tanauan City, Philippines
Date Posted:
2024-05-05
Country:
Philippines
Location:
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
Position Role Type:
Unspecified
Job Description
Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer order management which includes purchase order placement, pricing review, open order review, contract review, order auditing, and any other activity involving entering customer purchase orders. The Customer Service Representative is the focal point to the Lenexa, KS Customer Service team regarding Order Entry.
Primary Responsibilities
Responsible for entering customer purchase orders. (receive, review, approve, process, audit, follow-up, complete file)
Ability to review flow down requirements and deem if necessary, according to the customer contract.
Review lead times and pricing according to the contract.
Build working relationships and trust with the customer, Customer Service team counterpart in Lenexa, working closely to meet KPIs for Order Entry
Manage large amounts of purchase order requests and changes.
Ability to work in a fast paced environment juggling multiple requests.
Could require occasional evening or early morning calls to align and coordinate with Lenexa, KS team.
Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
Performs other related duties as required.
Preferred Qualifications
Proven customer support experience or experience as a Client Service Representative
Ability to multi-task, prioritize, and manage time effectively
Superior organizational skills
Strong sense of urgency and ability to prioritize competing tasks
Written and oral communication skills
Aerospace/Manufacturing industry experience, preferred
SAP knowledge and experience is a plus
Willing to work mid-shift schedule as needed.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
- Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.