Job Information
Manulife Director, Plan Sponsor Onboarding in Toronto, Ontario
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada. This leadership role is an incredible opportunity to have a significant impact on our Plan Sponsor journey.
As a key member of the Plan Sponsor Services team, the Director, Plan Sponsor Onboarding
will be accountable for ensuring an exceptional plan sponsor onboarding experience for our largest and most complex clients. Onboarding will span a number of workstreams including client agreements, operational implementation, product, IT, communications and plan member experience.
This leader will work with a cross-section of internal partners including Distribution, Plan Sponsor Risk, Operations, Legal, Underwriting, Product, Marketing and IT. The successful candidate will be accountable for oversight of all components of plan sponsor onboarding and will work with internal partners to ensure successful delivery.
This role requires strong problem-solving skills and a highly collaborative leader with proven capability in identifying risks, influencing internal partners and navigating challenges to ensure business objectives are met.
Key Responsibilities
Work with internal partners to identify deliverables, interdependencies and impacted areas required to successfully onboard complex clients
Maintain oversight of all components of plan sponsor onboarding and work with internal partners to ensure successful delivery
Lead program management activities such maintaining an overall project plan, milestone and impact planning and progress reviews
Identify and manage risks to timeline, operations and cost
Drive a client experience focus while balancing impact to Manulife
Serve as a primary point of escalation and solutioning for internal teams
As necessary deep dive into specific workstreams to remove roadblocks and solve emerging issues
Provide regular updates to executive leadership on onboarding status
Drive the assessment of the current Corporate Implementation process and provide recommendations on how to improve (e.g. leading the documentation of the current scope, struggles and recommendations for improvements)
You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Ability to collaborate, partner, initiate and maintain cross-departmental and intra-divisional relationships
Understanding of Group Benefits products/financial arrangements including underwriting practices, compliance, and vendor management, is considered an asset
Bias towards action and strong problem solving skills
7+ years of program management experience
Excellent communication and influencing skills at various levels of the organizations
Relationship building in a matrix environment
Ability to handle complex issues with a proven ability to adapt to changes quickly and easily within the business and organization
Ability to balance competing demands with little management direction/support
Nice to have:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all partners and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$103,050.00 CAD - $185,490.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.