Shire International Patient Services Lead (Associate Director) in Zug, Switzerland

Primary Role

The International Patient Services Lead is responsible for the implementation and execution of Shire’s patient services across the International region. Working cross-functionally (in particular with the Global Patient Services team) key responsibilities include:

  • Drive best practice sharing across the region

  • Lead Patient Services Project pilots in selected countries

  • Drive implementation of patient services across regions

  • Co-lead with Global Product Strategy on key projects

  • Drive patient flow implementation across the region

  • Host repository of International vendors and services

  • Assessment of available patient services with Compliance and Legal

  • Ensure all local processes are aligned with the global processes and the legal/compliance framework

  • Provide training to the countries about the implementation of patient support programs and efficient use of patient flow

The International Patient Services Lead will work closely with the Global Team as well as the Regional Patient Services Leads to develop and co-ordinate the creation and implementation of core patient services blueprints and patient flows.

This role reports into the Head of Diagnostics and Personalized Care and requires strong leadership, stakeholder management (across functions, franchises and geographies), project management and communication skills.

Education and Experience Requirements

  • Undergraduate or Master’s degree in life sciences or alternatively nursing degree

  • vast work experience in the life sciences sector

  • Experience in the field of patient services

  • Effective communication (written and verbal communication), project management and interpersonal skills

  • Proven leadership skills

  • Ability to think creatively and strategically

  • Ability to learn quickly and apply new knowledge

  • Strong capability in managing projects and priorities so that deadlines are met, while retaining consistent, high quality outcomes

  • Ability to work in a fast-paced environment

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.