Shire Patient Services Lead Switzerland in Zug, Switzerland

SUMMARY:

The Patient Service Lead will drives excellence in patient support programs across all business units, working together with all relevant local functions and global/international teams. Responsible for development and successful execution of local solutions, with guidance from global/international teams. Reports Country General Manager Switzerland with dotted-line to the Head of Patient Services DACH.

RESPONSIBILITIES:

  • Assess and monitor impact and execution of current patient service offerings, including feedback from service users and stakeholders such as HCPs, Nurses, patient organizations and payers.

  • Develop and implement best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders. Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations.

  • Manage third party patient support providers, ensure quality delivery and manage budget.

  • Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support.

  • Develop relationships with leading nurses in relevant therapeutic areas. Organize training regarding our disease areas and services.

  • Share best-practices with local and international team.

REQUIREMENTS:

  • Medical diploma (nurse, clinical officer, doctor) is preferred, alternatively degree-qualified, preferably in a scientific discipline

  • Experience in pharmaceutical industry (>3 yrs.) is required, including intimate knowledge of industry code of conduct and relevant legislation for interaction with patients

  • Experience with the design and implementation of patient support programs is preferred

  • Strong understanding of the patient support environment

  • Proven project management experience

  • Excellence command of written and spoken German and English, French is considered a plus

  • Experience in patient organizations

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.