Job Information
Amazon Program Manager, JP Books in 13, Japan
Description
At Amazon, we strive to be the most customer-centric company on earth that is trusted by customers all over the world for its values, products, and services. The Japan Books Operations team is seeking a dynamic and organized Program Manager to help us consistently deliver the best-in-class experience for both print and digital publishers. The successful candidate will own multiple programs and initiatives, such as optimizing publisher onboarding, improving self-service tools, identifying publisher pain points, defining best practices, and improving content quality.
The ability to lead projects spanning technical and business teams with a thorough understanding of the technologies, systems, and processes needed to achieve project objectives is critical. This role will be responsible for building relationships with publishers as well as internal stakeholders, such as business owners, product managers, engineering teams, and operations, to drive end-to-end integration of print and digital books content with Amazon systems.
Key job responsibilities
Design, implement, and support existing and new initiatives that address publisher needs
Build and leverage relationships with publishers, as well as internal teams like Product, Vendor Management, Marketing, Legal, Engineering, and Operations
Create, maintain, and disseminate multiple project information to key stakeholders
Consistently provide superior support to escalations from CS operations and publishers
Drive global standardization of publisher support processes
Develop standard operating procedures (SOP) and mechanisms to address recurring issues
Leverage new technology and innovation to continuously improve operational excellence (e.g. scalability, efficiency, scope, etc.)
About the team
Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=5121580051)
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5121580051 5121540051 262051eng
We are open to hiring candidates to work out of one of the following locations:
Itabashi, 13, JPN | Tokyo, 13, JPN
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Business-level Japanese and English
Preferred Qualifications
Experience managing external vendor and/or customer relationships
Ability to deal with ambiguity and adapt to changes in a fast-paced, international working environment
Ability to prioritize critical tasks with a high attention to detail
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience identifying and resolving complex issues
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます