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Senior Outreach Coordinator

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Senior Outreach Coordinator

Salary

$82,284.80 - $133,515.20 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Remote Employment

Flexible/Hybrid

Job Number

2024-00325

Division

Environmental Services

Department

MCES Admin & Comms

Opening Date

12/13/2024

Closing Date

12/29/2024 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are theMetropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

Join an award-winning wastewater industry leader in protecting our environment! Environmental Services (ES) operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, and air and water quality monitoring to meet future needs. ES treatment plants consistently earn state and national awards for complete compliance with their environmental permits. ES received a Governor’s Award as a Great Place to Work.

How your work would contribute to our organization and the Twin Cities region:

The Senior Outreach Coordinator provides strategic direction in development of outreach and communications plans, leads efforts to assess how outreach and engagement activities relate to regional goals, allocates resources to outreach efforts, and provides leadership to coordinate with other Council work areas that have significant outreach components to assure consistency in methods and results.

The Senior Outreach Coordinator fosters the understanding of ES customer communities, Twin Cities area residents, and other stakeholders about how our partnering, planning, and service delivery protects human health and the environment, and supports economic growth. Your efforts will showcase ES work in the region, through consistent messages and well-planned and executed outreach. Your work will help ES engineers, planners, scientists, and other staff identify key audiences and their connections to wastewater and water resource issues and develop outreach strategies to build and maintain community connection. Audiences will feel understood, as you serve as a liaison for ES to the region, listening and empathizing with different perspectives. Your interest in wastewater and water quality and your tailored outreach will convey the importance of the work we do, influence opinions and outlook, and engage audiences from all backgrounds. Outreach work across ES – such as wastewater planning and capital improvement programs, community education, and workforce recruitment will?be integrated and coordinated with other Met Council divisions through your ability to network and connect projects and initiatives.

Notes:

• The person in this role is occasionally required to travel to other locations in the Twin Cities region that may not be accessible by public transit.

• This position is eligible for a hybrid (remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

• This positionrequiresa Cover Letter. Applications that do not submit a Cover Letter will not be considered.

What you would do in this job

• Manage outreach for the ES capital improvement program. Collaborate with project staff to develop communication plans for capital improvement projects. Identify all audiences, including the public, diverse community groups, consultants, opinion leaders and community-based organizations. Coordinate work with Council staff, communications consultants, and cities to implement communication plans .

• Work with communications consultants who support the ES capital improvement program to develop materials and to ensure work complies with Metropolitan Council brand standards, including design, messaging, inclusion of diverse audiences, and ADA requirements; and assist with contract coordination .

• Assist with responses to ES customer and stakeholder inquiries related to capital projects and the public notice process .

• Ensure high-quality materials and provide writing and editing assistance for communications materials about ES, including publications, web content, videos, and social media .

• Plan events, including creating talking points and presentation materials; helping execute in-person and virtual meetings with stakeholders and customers; and presenting to customers, partners and stakeholders .

• Evaluate the effectiveness of ES outreach and engagement efforts .

• Collaborate with ES communications and outreach staff and other Metropolitan Council departments, such as the central communications office .

• Other related duties, as assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (in community engagement, communications, marketing, public relations or related field) and experience in outreach and communications related to environmental quality (air, land and water), public utilities such as wastewater and storm water facilities, public infrastructure projects, public health, or similar technical area:

• Bachelor's degree or higher with four (4) years of experience

• Associate degree with six (6) years of experience

• High school diploma/GED with eight (8) years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience working with diverse populations of internal and external customers

What knowledge, skills, and abilities should you have:

• Knowledge and understanding of the Council's relationship to cities, counties, governor's office, Legislature, and federal government.

• Knowledge and understanding of Council policies and procedures.

• Knowledge of standard outreach and marketing/communications techniques and best practices.

• Demonstrated experience in representing an organization.

• Experience identifying , recruiting and mobilizing selected constituencies.

• Excellent oral and written communications skills, including writing and proofreading skills.

• High-level computer skills, using software such as the Microsoft Office Suite, Microsoft SharePoint, Internet browsers, social media platforms, and Adobe Creative Suite or similar.

• Strong attention to detail, with a talent for disseminating complex information and making it understandable to a variety of audiences.

• Tactful, with strong interpersonal skills.

• Ability to manage a fast-paced environment and handle multiple tasks at once.

• Ability to recognize, coordinate, and accommodate the interests and needs of multiple constituents.

• Ability to provide leadership in Council-wide outreach and engagement efforts.

• Ability to lead teams to accomplish outreach and engagement goals.

• Ability to maintain effective working relationships with Council members, staff, and others to ensure a high degree of cooperation and efficiency.

• Ability to build trust with internal and external partners.

• Ability to motivate others to complete tasks and be assertive when necessary.

• Ability to speak effectively before skeptical audiences.

• Ability to deal with conflict situations and resolve problems, particularly in situations that may be potentially volatile or politically sensitive.

• Ability to maintain a high degree of confidentiality and handle sensitive communications with Council members and their constituents.

• Ability to set priorities, organize time efficiently and work independently.

• Ability to read, analyze and interpret professional documents.

  What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

• We encourage employees to develop skills through on-site training and tuition reimbursement.

• We provide a competitive salary, excellent benefits, and a good work /life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union/Salary Grade:AFSCME, Grade H

FLSA Status:Exempt

Safety Sensitive:No

What your work environment would be:

Work is divided between a fieldwork environment (hot/cold, dusty, humid, odorous, and wet) and a normal office environment. The position may require frequent travel by car between the primary work site and other sites. The work environment changes depending on the project assignment and outdoor weather conditions. Field work may take place near heavy equipment and be near an industrial wastewater treatment plant or collection system environment.

What steps the recruitment process involves:

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check that verifies education, employment, and criminal history. A driving record check may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they relate to the job and whether the candidate has demonstrated adequate rehabilitation.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  Which of the following best describes your highest level of education?

• High School Diploma/GED

• Some college but not completed

• Associate's degree

• Bachelor's degree

• None of the above

  05

  How many years of experience do you have managing communications or outreach efforts, preferably in government/organizational environment?

• Less than three (3) years

• More than three (3) but less than five (5) years

• More than five (5) years but less than seven (7) years

• More than seven (7) years but less than nine (9) years

• Nine (9) or more years

  06

  How many years of full-time professional experience do you have creating or leading the production of communication materials relating to environmental quality (air, land, and water) and/or public utilities such as wastewater and stormwater facilities, public construction projects, public health, or similar technical area?

• Less than two (2) years

• More than two (2) years but less than four (4) years

• More than four (4) years but less than six (6) years

• Six (6) or more years

  07

  Which of the following areas do you have experience in? (Check all that apply)

• Planning and executing outreach and marketing/communications strategies, using best practices.

• Ability to build relationships and communicate effectively with a variety of people of diverse identities including multiple generations, genders, racial, ethnic, and socio-economic backgrounds.

• Working with the public, consultants, opinion leaders and community-based organizations.

• Communicating complex and technical information in an understandable way to a variety of audiences, with a strong attention to detail.

• Knowledge of diversity, equity, and inclusion and understanding of current issues and challenges facing individuals from underserved communities.

• Public speaking and engagement.

• Preparing effective written and oral communications, with excellent writing and proofreading skills.

• Recognizing, coordinating, and addressing the interests and needs of multiple stakeholders.

• Maintaining successful relationships with customers and stakeholders.

• Setting priorities, organizing time efficiently, and working independently.

• Working effectively across departments and divisions.

• Resolving conflict.

• Planning and technical facilitation of in-person and virtual events.

• None of the above

  08

  Describe your professional experience collaborating on or leading outreach efforts focused on the environment or public infrastructure. What communications mediums did you use for this work? If you do not have this experience, type "none".

  09

  Describe your experience developing a communication plan for a large project or initiative, including the development of key messages and stakeholder identification. If you do not have this experience, type "none".

  10

  Describe your experience developing a communication plan that included a diverse audience and/or under-represented population.

  11

  Select the software tools you have experience using to develop communications materials.

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Adobe Creative Suite (Acrobat, InDesign, Illustrator, Photoshop, Premier)

• Email marketing tools

• Social media platforms

• Video software

• Virtual meeting platforms

• Web publishing (Microsoft SharePoint, other)

• Other

• None of the above

  12

  Please provide one brief sentence for each of the software programs you selected above describing the most complex task or project you completed using the tool.

  13

  Please list all languages you are fluent in, in addition to English. If English is your only language, type "none".

  14

  NOTE: This position requires a Cover Letter. Applications that do not submit a Cover Letter will not be considered. I have read and understand this.

• Yes

• No

  Required Question

Agency

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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