Shire Jobs

Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Business & Technical Management to recruit and appoint qualified candidates to positions in the competitive service. About the Position: The pay band NH-03 includes the General Schedule grade equivalent to GS-12/13. Responsibilities Responsible for discussing and helping the customer with their business requirements for a wide range of system and process improvement projects as well as support complex daily operations within SAP modules. Responsible to work with and peer review all documents, review and document work in SAP and ServiceNow ticketing systems, and provide feedback. Introduces SAP "best practices" to the customer and work alongside the change management team in order to roll out daily operations/support, project work, and these best practices. Serve as an SAP BASIS Administrator supporting the U.S. Army's Communication Electronics Command Software Engineering Center mission of supporting the Army Enterprise Resource Planning (ERP) financial and logistics systems. Perform data and transactional SAP system configuration of standard SAP solutions, and support system, technical, and environment refreshes along with other major SAP architectural upgrades. Establish precedents in application of problem-solving techniques to enhance existing processes. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. AND In addition to the competencies, one year of specialized experience equivalent to the next lower grade level (NH-2/GS-11) in the Federal service which includes: 1) Performing system administration in an SAP Enterprise Resource Planning environment to include configuration of SAP Enterprise Resource Planning environment; 2) Supporting a Software Development Lifecycle (SDLC) to include: performing transports, documenting software changes and supporting software upgrades; 3) Implementing testing plans for new or existing SAP components to include testing procedures; 4) Installing new or existing software development components to include the configuration of software components installed. Education cannot be substituted for experience. Education Additional Information Selectee will be required to report to Aberdeen Proving Ground in Maryland for work. This position is not remote or 100% telework. This non-supervisory position is subject to a salary control point equivalent to the GS-13, step 10 base salary. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP34) Information Technology Management - position Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. All selections under an announcement must be made within 3 months from the issuance date of the certificate referral list. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Student Loan Repayment Program (SLRP) will not be authorized. Relocation will not be authorized. Retention Incentive will not be authorized. Recruitment Incentive may be authorized Advanced Leave Accrual may be authorized.