Job Information
TEKsystems Hospital Telephone Operator in Abington, Pennsylvania
2nd SHIFT Hospital Operator
SHIFT: Monday-Friday 3pm-11pm
Description:
Interacts with co-workers, visitors, and other staff consistent with the values of the hospital
Providing Service Excellence to all callers internal and external
Promptly answers incoming calls and asks appropriate questions to properly direct the call
Utilize all available resources so calls are directed timely and accurately
Makes outbound calls when follow-up is needed
Ensures urgent calls are handled with priority and escalation processes are utilized when necessary
Communicates effectively with patients, physicians and other departments regarding delays
Practices de-escalation and service recovery methods
Consistently achieve team metric standards and expectations
Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication
Brings forth any compliance or ethics issues and recommendations for operational improvement
Demonstrate reliability in daily work practices with a clear understanding of the hospital Health policies and procedures
Skills:
Customer support, Customer service oriented, Call center, inbound call center, healthcare customer service
Additional Skills & Qualifications:
-Prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact preferred
-High School graduate or equivalent required
-Telecommunications System - Spok, Paging, Paging Systems, Cell Phones and related systems and equipment
-Computer Skills, Multi-tasking - Ability to navigate multiple screens while talking
-Must be flexible to work holidays and alternate shifts - this department runs 24 hrs. must be flexible to work different shifts when needed
-Knowledge of Medical terminology preferred
Pay and Benefits
The pay range for this position is $18.00 - $20.00
• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Abington,PA.
Application Deadline
This position will be accepting applications until Dec 15, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.