Job Information
The Cary Company Customer Experience Specialist in Addison, Illinois
What's the Gig?
We're looking for someone who's passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers' experiences. You'll be the go-to person for everything customer-related – from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement!
What You'll Be Doing:
Creating Raving Fans: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more!)
Mastering the Multitask: Juggle multiple tasks like a pro, while staying organized and keeping your cool.
Problem-Solving Ninja: Tackle customer issues head-on, finding creative solutions that make everyone happy.
Building Relationships: Connect with customers on a personal level, building trust and loyalty.
Collaborating with the Crew: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience.
Staying Ahead of the Game: Proactively identify opportunities to improve our processes and enhance customer satisfaction.
Who You Are:
A People Person: You genuinely enjoy interacting with others and have a knack for building rapport.
A Positive Force: You bring good vibes and a can-do attitude to everything you do.
A Problem Solver: You're not afraid of challenges and love finding creative solutions.
A Tech-Savvy Communicator: You're comfortable with technology and have excellent written and verbal communication skills.
A Team Player: You thrive in a collaborative environment and are always willing to lend a hand.
A Degree-Holder (Bonus Points!): A bachelor's degree is preferred but not required if you've got the skills and experience to rock this role.
Why Join Us?
We're More Than Just a Company: We're a tight-knit team that values collaboration, creativity, and having fun.
We Invest in You: We offer opportunities for growth and development, so you can reach your full potential.
We Celebrate Your Wins: We recognize and reward hard work, because we know that your success is our success.
Ready to Rock?
If you're looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you!
Perks:
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
401K Provision
Short Term Incentive Plan
Profit Sharing
HRA
Cafeteria Plan
Seasonal company sponsored events
Work/Life Balance
Childcare Reimbursement Program
9/80 Scheduling Option (following 1 year of employment)
A little about the company:
Been around since 1895.
Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
We distribute rigid packaging products and industrial filtration.
We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
Privately owned
We work to build autonomy, connectedness and confidence in your role
Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
We have various committees employees can join (Culture Committee and Cary Cares)
Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
People that are successful in our culture/company have the following characteristics:
Positive/optimistic
Open Minded, but still look for ways to make our systems better
Curious/Inquisitive
Customer-Focused (ease of doing business for our customers)
Supportive of Co-workers
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