Job Information
Xylem Service Supervisor in Adelaide, Australia
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem’s focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water’.
The Service Supervisor based in Adelaide plays an important role contributing to supporting the overall success of the team as we continue to build a progressive and inclusive organisation to solve some of the world's water challenges. The Service Supervisor will lead the team to deliver Xylem's promise of quality, customer satisfaction, and service excellence.
About the Role:
Respond to customer queries and requests in collaboration with coordinators.
Work collaboratively with the Service Coordinators to advise customers of any undue delays resulting from spare parts shortages, and ensures parts are received in an appropriate time frame by liaising with warehouse staff.
Oversee day-to-day operations and performance of the workshop team and provide updates to the Service Manager on any performance or behavioral issues
Train and support other employees, including temporary or contractor support
Assist Service Manager with facilitating pre-start and toolbox talks, involving Service/Workshop employees.
Ensure the Service Fleet is serviced, well maintained, and quick to respond to customer needs.
Actively participate in audits for QA and EHS systems and practices
Other duties as required/determined to support the efficient functionality of the branch
About You:
3 Years experience in a trade/ maintenance support role
Prior experience as a Service Supervisor (highly desirable)
Great Written and Verbal communication skills
Strong stakeholder management and ability to influence change
Apply now to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.