Job Information
Huntington National Bank Collector in Akron, Ohio
Description
Summary
Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.
- This shift will be M-F, 12pm – 9pm ET with rotating Saturdays (approximately 1 Saturday a month)
Basic Qualifications
High school diploma or GED
1 year of customer service experience
Preferred Qualifications
Call Center experience
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to easily adapt to change and embrace continuous improvement
Must be goal-oriented and self-motivated
Must be comfortable using a computer and keyboard
Working knowledge of consumer and collection law
Knowledge of CACS, RMS and HOGAN systems helpful
#LI-Hybrid
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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
No
Workplace Type:
Hybrid
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
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