Job Information
University at Albany Assistant Director of Third Part Billing and Delinquent Accounts in Albany, New York
Location: Albany, NY Category: Promotional Posted On: Thu Sep 12 2024 Job Description:
The Office of Student Accounts provides students, parents, campus departments, and external agencies with the highest standard of customer service regarding all aspects of university billing and payment activities while meeting the financial objectives of the University at Albany.
The Third-Party Billing and Account Recovery unit is responsible for the oversight and supervision of Third-party requests for billing from internal and external sources and prepare past due accounts for referrals to collection agencies and/or the NYS Office of the Attorney General (OAG).
Account Recovery
Ensures the balancing of departmental support of student retention with the need to ensure the collection of all tuition and fees in accordance with the policies and procedures of SUNY, NYS, and the Federal government.
Oversee the ongoing, proactive monitoring of accounts to identify students who are behind in payment through the course of the semester. Conduct outreach to assist students with financial aid barriers as well as to assist students develop payment strategies to enable timely reenrollment and prevent their accounts from becoming delinquent.
Counsel students and families with exceptional circumstances. Oversees the management of operations of the Account Recovery Unit as they relate to the preparation of in-house payment agreements.
Review delinquent accounts for transfer to the Student Loan Service Center and manage monthly reporting. Oversee the transfer to the Student Loan Service Center for referral to collection agencies and the referral of past-due balances to the Attorney General.
Manager referral to collection agencies, bankruptcy, and past due balances to the Attorney General's Office. Including turnover review, Attorney General check posting, Client Closing Report, Tax-offset report, and handling judgments from the OAG.
Serves as the primary point of contact with the OAG Civil Recoveries in arranging judgment cases seeking a settlement.
Monitors receivables and ongoing processing activity affecting receivables targets, specifically the timely referral of accounts to off-campus collection. Supports Student Financial Services in understanding and knowledge of Student Recovery policies and programs.
Billing and Account Maintenance
Oversees the management of external third-party scholarships and third-party billing (Air Force ROTC, RIRP, Exchange Students, Misc Organizations). Receive all 3rd party requests for billing from internal and external sources. Track all billing activity for external third-party recipients with regard to the date billed and the amount.
Produce follow-up invoices and contact the source if payments are not received in a timely fashion. Maintain accurate anticipated aid for third-party assistance using the External award entry page on PeopleSoft. These awards should be added weekly. Be cognizant of when anticipated aid will expire and reset awards if appropriate. Monitor the registration for students who receive tuition assistance to ensure that their registration does not change.
Manage Graduate Tuition Scholarships. Review and process Graduate Tuition Scholarships while working with other departments and/or organizations to review and post scholarships.
Manage tuition waivers (UUP, B140W, COT, CSEA etc?). Review and process Tuition Waivers while working with other departments and/or organizations to review and post waivers.
Manage all files on cross-registration policies and review cross-registered students for accuracy.
Oversee the tracking and identification of withdrawals, ensuring that processing is completed within expected time frames and meets all necessary regulatory requirements, including University, state, and federal regulations.
Manage unapplied payments and assist with refunding for student, parent, and third-party refunds as needed.
Manages the Late fee appeal process. Assist with the maintenance of the Late Fee Appeal e-mail account and prepares Late Fee Adjustment batches as required.
Communications and Customer Service
Assists in monitoring email communication and the SYSAid ticket system.
Manage the student billing inbox. Ensure inquiries are responded to in a timely and professional manner.
Make exemplary customer service a priority both personally and within area of responsibility. Continuously strive to improve the level of customer service provided within the area of specific responsibility and by the office of Student Financial Services in general. Assists students and their families, financial aid, and student financial center staff with questions regarding Student Accounts processes, refunding, and electronic services.
Risk Management & Compliance
- For internal control purposes, document and test the controls to ensure appropriate procedural and recordkeeping requirements. Perform regular audits of the unit's processes. Ensure appropriate levels of security are in place.
Supervision and Training
Participates as assigned in the rotation of duties and responsibilities of professional staff in the Office of Student Accounts in order to achieve cross-training objectives and/or to realize greater efficiencies within the office
Ability to execute planning, foresight, and flexibility in exercising management responsibilities.
Supervises four full-time employees
Office Assistant II for Third Party Billing and Account Recovery - Two positions
Senior Staff Assistants for Third Party Billing and Account Recovery - Two positions
Job Requirements:
Minimum Qualifications:
Bachelor's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization
Four or more years working in student accounts, with experience in third-party billing, account management, and integrated Student Services Software, e.g., Oracle PeopleSoft, TouchNet.
Four or more years of experience working with scholarships and third-party payments.
Familiarity with SUNY Collection and Write-off policy.
Ability to use queries and analyze data compiled for decision-making, problem-solving, and reporting.
Demonstrated ability to interpret, write, and adhere to campus, SUNY, State, and Federal policies and procedures concerning account transactions, timeliness of actions, documentation, Title IV and Collection and Write-off Policy for tuition, fees, and other charges.
Demonstrates strong written and verbal communication abilities, ensuring clarity and effectiveness in all forms of correspondence. Exhibits adept interpersonal communication with staff, colleagues, and constituents, fostering a collaborative and productive work environment.
Provides exceptional leadership and serves as a role model in training, supervising, and developing staff members. Encourages effective interaction and cooperation among team members, promoting a positive and supportive workplace culture.
Demonstrated ability to develop and implement creative approaches in solving both personnel and operational problems.
Demonstrated ability to meet deadlines and effective follow-through with tasks and projects, including an appropriate re-ordering of priorities when conditions warrant.
Two or more years of experience in effective staff supervision and leadership, role-modeling skills in the training, supervision, and development of staff, effective interaction and cooperation skills.
Evidence of ability to work with a culturally diverse workforce, community, and student population.
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community.
Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role.
Preferred Qualifications:
Master's Degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization.
Five or more years of experience in billing and account recoveries.
Five or more years of experience in higher education working with student populations.
Demonstrated experience chairing and leading committees and teams.
Additional Information:
This is a promotional opportunity for current UAlbany employees.
Eligibility for Consideration:
You must be employed at the University at Albany campus.
You must be in a State-funded UUP professional position (MC employees are not eligible).
You must have a permanent, term, or probationary appointment (temporary employees are not eligible).
For details concerning the University's Promotion Policy for Professional Employees, please see HR Memorandum 88-4 (https://www.albany.edu/hr/promotion.php) .
Professional Rank and Salary Grade: Staff Associate, SL-4, $75,000-$80,000
Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml (https://www.albany.edu/police/statistics-and-records)
Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER
Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=180751