Job Information
Staffing Solutions Organization Quality Assurance Data Manager. in Albany, New York
Quality Assurance Data Manager.
Albany, NY, USA
Req #1077
Monday, December 2, 2024
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Quality Assurance Data Manager . - Albany, NY
DEMI - 1276
Summary
Within the Division of Eligibility and Marketplace Integration, the Bureau of Quality Management and Change Control (QMCC) oversees NY State of Health customer service center operations and manages the change control process with the contractor, working with other bureaus to assess the impact of proposed changes, identifying impacts across program areas, and tracking all change requests. The QMCC also monitors the quality of the contractor’s performance by conducting quality assurance (QA) reviews designed to identify trends and provide recommendations for improvement.
Under the direct supervision of the Bureau Director, the Quality Assurance Data Manager will provide key management support, including oversight of Bureau staff located in Albany, Buffalo and New York City offices and execution of the Bureau’s data management and quality assurance objectives geared toward ensuring quality customer service and appeals processing at the NY State of Health customer service center. This work includes:
Oversight of the Bureau’s data compilation unit, responsible for data management that facilitates quality performance reporting and analysis
Spearheading the quality assurance project designed to evaluate the Contractor’s performance in executing its duties related to the new eligibility system for non-MAGI households
Leading the teams responsible for quality assurance reviews of both MAGI and non-MAGI appeals processing accuracy, including performance reporting
Review and approval of Contractor procedure and training documents
Basic Qualifications:
10 years of SAS, SQL, Tableau, Python, R or equivalent analytical/programming software experience
Desired Characteristics:
Preferred candidates will have professional experience in public health insurance programs, including New York’s Medicaid and/or Medicare. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as eMedNY and NYSOH Back Office. Supervisory experience is a plus.
*Employees must follow established work schedules. The usual work schedule is 37.5 hours per week, Monday through Friday. Normal work hours are 8:30 a.m. to 4:30 p.m. unless otherwise specified by the supervisor, this includes a half hour unpaid lunch break. Total work hours must equal 37.5 hours per week.
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an Employment Visa at this time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.
Other details
Pay Type Salary
Min Hiring Rate $100,000.00
Max Hiring Rate $120,000.00
Required Education Equivalent Experience
Job Start Date Monday, December 16, 2024
Albany, NY, USA
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