Job Information
WorkSource Oregon Experience Optimization Leader in Albany, Oregon
The Experience Optimization Leader plays a vital role in realizing our motto of \"Building Better Lives Together\" by enhancing the member experience and operational efficiency at the credit union. This role involves a deep dive into data analysis and process optimization, utilizing journey mapping and net promoter scores to uncover and seize opportunities for growth. Collaborating with cross-functional teams, this role will formulate and implement strategies that resonate with our Flywheel initiatives, aimed at Enhancing Experience, Creating Profitable Promoters, Achieving Economies of Scale, Leveraging Data Driven Transformation, and Growing New Relationships. By uncovering inefficiencies, identifying opportunities, and equipping team members with the tools for ethical engagement and personalized financial guidance, this role ensures that our service delivery is both exceptional and aligned with our core values. Driving change management effectively and ensuring the adoption of new initiatives, this role is instrumental in promoting a culture of excellence and integrity, essential for delivering on our promise to build better lives for our members, team members, and community. Through this commitment to member-centric strategies, the Experience Optimization Leader is a cornerstone in our mission to provide simplified access to affordable financial services. Find out more at our career page https://www.centralwcu.org/careers