Job Information
ASM Global Guest Services Representative in Albuquerque, New Mexico
POSITION: Guest Services Representative-PT
DEPARTMENT: Operations
REPORTS TO: Operations Director
FLSA STATUS: Part-time/On call, hourly, Non-Exempt
Summary
The Guest Services Attendant is responsible for the safety of all guests, employees, and contract labor while on premises; securing the property and providing assistance to our guests by performing the following duties as directed by the Operations Director.
Essential Duties and Responsibilities
Patrol assigned locations, stationary and mobile.
Conducts routine property walk through, lock and unlock facility doors, as directed.
Works independently, judges and assesses situations for immediate response.
Secures property from damage, theft and vandalism.
Courteously investigates persons who are suspicious or out of place.
Respond to emergencies, incidents, accidents and request for service as required.
Maintain records, logs, databases, filing systems, and other necessary records/forms
Performs duties in the control center as assigned; dispatch security via radio; answer telephones; monitor surveillance cameras; maintain 24 hour incident log; notify chain of command in matters of serious nature.
Courteously answer questions and gives direction to Convention Center guests.
Attend to the Convention Center Parking Garage:
Assist patrons with parking and automated system
Maintain order in parking lot
Assure patrons park in designated spots
Control traffic that enters/exits the garage
Collect parking fees
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work with minimal supervision.
Must have the ability to work harmoniously in a team setting exhibiting excellent customer service to fellow workers, guests, clients and the community.
Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center’s clients and their customer
Intermediate computer skills (i.e.: Microsoft Office suite).
Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.
Education and Work Experience
High school diploma or GED certificate; or any combination of education and experience which would provide the necessary knowledge, skills and abilities to meet the minimum qualifications to perform the essential functions of this position.
6 months to 1 year of security experience, preferably in a similar environment.
Valid Driver’s License required.
Other Qualifications
Occasional sitting, focusing on and operating a personal computer several times a day.
Daily sitting, focusing on and operating a personal computer or terminal keyboard to enter data for over 60 minutes at a time.
Ability to read printed words and numbers in printed form and on computer/terminal monitor.
Communicate by telephone for up to 30 minutes at a time on a daily basis.
Stand several times a day for up to five minutes to operate photocopier, FAX machine.
Hearing sufficient to clearly hear voices, alarms, bells and horns.
Performing work through repetitive eye/hand coordination.
Daily lifting up to 25 lbs. Up to 5 minutes at a time. Daily carrying up to 25 lbs. up to 5 minutes at a time.
Ability to distinguish color.
Daily standing for up to 15 minutes at a time operating office equipment such as FAX, printer or photocopier.
See and distinguish objects or symbols as 20 feet or more and 20 inches or less. Depth perception, peripheral vision and bringing objects into focus.
Write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.
Climbing staircases multiple times per day as needed to complete daily patrols and assist guests/clients.
Constant standing, walking, stooping.
Equipment used and necessary, i.e.: PC or terminal, printer, fax, photocopier, telephone, radio frequency terminals, carts, dolly.
Requires ability to work flexible hours, and potential to cover for other shifts in addition to normal working hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to the potential adverse weather conditions; duties involve both indoors and outdoors working environment.
Ability to stand and walk throughout the duration of an assigned shift.
Ability to lift a minimum of 25 pounds assisted with lifting devices, (i.e.: cart, dolly)
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.