Job Information
Southern California Edison Network Operations Center (NOC), Senior Specialist [ON-SITE] in Alhambra, California
Job Description
Join the Clean Energy Revolution
Become a Network Operations Center (NOC), Senior Specialist at Southern California Edison (SCE) and build a future where we transform the way we think about energy. In this role, you’ll be a member of the Grid Security Operations Center (GSOC) organization unit responsible for Event & Incident Management of SCE’s IT/OT infrastructure.
We are seeking a dedicated, hard-working Network Operations Center (NOC) Senior Specialist to join our team.
The NOC is responsible for first-line response, real-time monitoring, and resolution of issues. You will bring your professional experience working in a 24/7 NOC environment, applying industry-standard tools for diagnostics, issue tracking, communication, and documentation of fault detection, response, and resolution to meet or exceed service level agreements (SLAs). You are a technical professional that can communicate complex technical information to both technical and non-technical staff at all levels, including senior management. We are looking for a team member that is comfortable in operating in a fast-paced environment, embraces diverse team dynamics, and can effectively manage changing priorities.
As a Network Operations Center (NOC), Senior Specialist, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
A day in the life - Get ready to think big, work smart and shine bright!
_The primary function is providing IT service availability through restoration of normal service operations as quickly and efficiently as possible. _
Perform real-time monitoring and triage of network, security, and compute & storage infrastructure supporting critical grid operational technologies (OT)
Minimize adverse impact to the business including our Supervisory Control and Data Acquisition (SCADA) application and infrastructure portfolio
Escalating incidents to Tier 3 organization units or support teams for further diagnosis
Communicating with clients by delivering incident progress updates and impending changes and outages
Preventing disruptions to service through proactive event monitoring of Grid and IT enterprise systems
Maintaining an awareness of constant change occurring in the IT network, cybersecurity, infrastructure, and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to internal clients
Upholding client satisfaction by meeting established service level agreements
Partnering with technology owners to develop process and tools to maintain and align with our support model
The essentials
Five (5) or more years of overall experience working as an IT professional in fields such as help desk, desktop support, system administration, network operations center (NOC), or a related field
Three (3) or more years of hands-on experience across routing & switching, network security (firewalls), and/or infrastructure monitoring & management tools
This role requires being assigned any shift including working weekends and holidays as needed to support a 24/7/365 operation
The preferred
Bachelor’s Degree in specialized field, business, technical, or related discipline
Industry certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Nokia Network Routing Specialist (NRS), Certified Information Systems Security Professional (CISSP), Palo Alto Networks certifications
Strong proficiency with the following networking protocols\: OSPF, ISIS, BGP, EIGRP
Experience managing, troubleshooting, and configuring rules & policies on firewalls
Experience with network & security management and performance tools such as SolarWinds, DX NetOps, Netscout, Forescout, Splunk
Experience with IT Service Management (ITSM) solutions such as ServiceNow, BMC Helix, JIRA
You should know
This position’s work mode is on-site. The employee will report to an SCE facility or in the field location. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource (https\://www.edisoncareers.com/page/show/candidate-resources) page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
The primary work location for this position is Alhambra, CA. However, the successful candidate may also be asked to work at Rosemead, CA or Irvine, CA from time to time.
This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
Relocation may apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.