Job Information
Educational Data Systems Inc Site Administrator in Allentown, Pennsylvania
Salary $65,000-70,000/year
Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Site Administrator position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.
· Responsible for the management of daily operations within the PA CareerLink® Lehigh Valley(CareerLink®), as defined by the Workforce Board Lehigh Valley (WBLV).
· Supervise the daily activities and resources within the CareerLink® and support the supervision of the partner agencies within to ensure attainment of performance goals and high quality, integrated service delivery.
· Coordinates services, in line with the one stop operator partner engagement plan, between the various local partners to ensure the seamless provision of services.
· Support the implementation of each mandated partner agency's Memorandum of Understanding (MOU)
· Ensures compliance with laws, guidelines, rules, regulations, policies and procedures pertaining to CareerLink® services and the Workforce Investment and Opportunity Act.
Responsibilities
Daily Center Operations
· Partner with the Operations Director to provide functional supervision to designated CareerLink® staff to ensure services and resources are available at all Lehigh Valley CareerLink® sites
· Responsible for directing and coordinating day to day CareerLink® functions in alignment with WBVL's strategic plan
· Support coordination of all programs within the building and ensure that all partners understand their program's role within the One-Stop and that all partners are working together
· Offer mediation support to partners with the goal of meeting fiscal and operational requirements
· Support a work environment that is positive and cooperative
· Communicate with partners about updates related to facilities, operation schedule and coverage, and resources
· Inform and update CareerLink® Partners on activities, policies and procedures
· Understand each of the programs' performance measures and how those programs work to accomplish their goals
· Hold monthly meetings with co-located partners in order to effectively coordinate programs and services and ensure that all staff adhere to both center and program guidelines
· Host quarterly all partner meetings using targeted relationship building activities
· Participate in partner leadership meetings to provide timely updates of overall CareerLink® activities and services.
· Develop a Value Stream Map (VSM) for CareerLink® customer experience in collaboration with the WBLV and all partner agencies
· Create process flows as they relate to the day-to-day operations
· Monitor customer flow and implement creative solutions to ensure customer engagement and satisfaction
· Maintain schedule of operating hours at the CareerLink®
· Provides supervision for after hour shifts as needed
Delivery of Services/Creating Integrated Services Strategy
· Conduct regular full CareerLink® staff meetings as well as professional development sessions for staff
· Partner with the One Stop Operator in developing formal agreements (MOUs) with the mandated partner agencies
· Re-engage training providers to increase new and renewal ETPL applications
· Monitor the delivery of services provided by partner agencies and report activities to WBLV.
· Support a welcoming environment within the CareerLink® that will align all services to better serve jobseekers, employers, and the community
· Work with partner staff so that they identify themselves with specific services as opposed to specific agencies
· Manage the room schedules, trainings, center calendar, and workshops
· Monitor and ensure that all services/policies required by WIOA, the state and WBLV are available t jobseekers and employers
· Monitor and evaluate customer service
· Maintain/monitor working relationships with and among partners
· Monitor usage and input of data in the Commonwealth Workforce Development System
Partnerships for Promoting CareerLink® Center Services
· Partner with the WBLV to maintain the PA CareerLink® Lehigh Valley website with current outreach data
· Monitor foot traffic for all events held at the CareerLink®
· Identify and support improvements in new efficiencies in operations and delivery of services
· Identify stats and service offerings for basic WIOA services
· Support improvement efforts with PA CareerLink® staff and co-located partners
· Ensure compliance with all federal/state accessibility requirements and related policies
· Create an environment that supports effective communications among all partners
· Lead innovative public relations efforts for how partners can promote CareerLink® services within the greater Lehigh Valley communities
Engaging Employers
· Support and monitor delivery of employer services and fulfillment of job postings of designated partner organizations and report activities as required
· Work with the Business Service Manager in implementing the business plan by developing relationships with local businesses and developing networking events
· Build on relationships with employers to promote the services of the CareerLink®
Supporting the Physical and Electronic Resources of the CareerLink®
· Conduct inventories and complete orders for shared supplies in accordance to supply budget
· Serve as the main point of contact for the landlord's liaison; the internal phone system and its provider and the secure-access system and its provider.
· Serve as the main point of contact for the subcontracted IT service provider in the CareerLink®
Reports
· Reports on customer satisfaction and Basic Services performance metrics will be generated and distributed monthly and will yield discussion on opportunities for continuous improvement.
· Annual data will be collected to support the CareerLink® certification
· Monitor progress on all contractual performance requirements as defined by WBLV
· Track and report out key metrics such as dual enrollment and cross referrals
· Review all reports for accurate completion of required documentation
· Submit all required reports related to CareerLink® services as required by WIOA, state, and WBLV
· Work with the WBLV in the development of market opportunities to new organizations to partner in the center
Qualifications
· Experience in managing people and buildings and maintaining coalitions and partnerships
· Experience in business outreach and career counseling
· Bachelor's degree in business, economics, education or human resources, or related experience in business, mana