Job Information
TEKsystems Customer Service Representative in Alpharetta, Georgia
Description
Call Center Environment. They are in an open setting but in cubicles with mid-high walls.
Typical day - they do all finance loans, servicing auto loans, speaking to customers and insurance companies.
Customers could want to know their balance, they could want to make a payment, or know their statement information. Questions could be about titles, claims, and total loss.
Typical day - calls per day range from 40-60 calls per day.
KPISs - they look at abandon call rate, Call Wrap time (needs to be under a minute and 15 seconds avg). And Quality Assurance They grade 15 calls each month - need to see a 92% quality average.
Average call time needs to be around 3:45-5:30.
Would be important to find candidates that are experienced with being held to similar KPIs.
Additional Skills & Qualifications
Multi tasking
Communication
Ability to read and active listening. Best employees do this.
FIRST DAY - A lot of introducing, walking the floor, getting acclimated through the office, system access will come for them later in the week.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $21.00
• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Alpharetta,GA.
Application Deadline
This position will be accepting applications until Dec 19, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.