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ADP is hiring a Senior Technology Services Consultant!

• Have a passion for utilizing technology to provide frictionless service experiences?

• Do you have a knack for finding creative solutions to complex service problems?

• Are you looking to join a supportive team of high performers who are passionate about internal and external client experiences?

Well, this may be the role for you. Ready to make your mark?

In this role you will become an integral part of an Operations team responsible for overseeing the onboarding and continuous improvement of Service technology platforms. The available features streamline service interactions, supporting an optimal client experience.

To thrive in this role you’ll need to:

• Become a trusted advisor to our business partners: You’ll seek to understand pain points our internal Service partners and clients experience so that you can provide a consultative approach to designing solutions. In some cases, you will communicate those solution designs to a corporate team, ensuring they fully understand the business need.

• Provide ongoing support to the user community: You will address functional questions, interact with designated contacts in each service organization to build subject matter expertise, and listen intently to feedback on what is or is/not working for our internal/external clients.

• Drive adoption of digital service technologies: Equally important to the design of great service tools is the ability to successfully roll them out to the user community in a way that encourages adoption. This includes organizational readiness activities, training, and the ability to influence.

Like what you see? Apply now!

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. A global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more, ADP has a deep commitment to diversity, equity, and inclusion. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO:

Here's what you can expect on a typical day in the life of a Senior Technology Services Consultant at ADP. You will:

• Support our existing service tools while we actively prepare for Salesforce Service and Experience Clouds onboarding

• Collaborate with business partners to identify new solutions

• Create user stories for our corporate team to support future development

• Conduct user acceptance testing of planned release items to ensure they function as designed

• Provide training, develop user documentation, and org readiness materials

• Develop programs that will increase digital adoption and provide success/ROI metrics

• Everyone deserves time away from work! You will occasionally be asked to back up a team member who has a similar role when they are out of the office – they will do the same for you!

TO SUCCEED IN THIS ROLE:

• You’ll have 3-5 years of experience in an ADP Service organization or equivalent experience supporting Salesforce Service and/or Experience Cloud platforms in a large B2B organization

• You’ll readily share your experiences, skills, and talent with team members to ensure we are collectively successful

• Other skills that could set you apart: Salesforce Associate, AI Associate, or Administration certifications, CSPO certification

• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY (ADA version: https://youtu.be/IQjUCA8SOoA )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

TBA

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.