Job Information
AT&T Sr. Specialist Network Technology Support in Alpharetta, Georgia
Job Description:
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Sr Specialist Network Technology Support, you will be responsible for providing technical support of the Classic and Cloud Radio Access Network (RAN). Reporting, tracking, documenting, and assisting various support groups - to include ATS and/or OEM vendors - is an essential skill for this position to diagnose, restore, and accurately report on network events. This role is primary support for remote triage/restoral, prioritization, performance analysis, report analysis, RCA analysis and outage event bridge participation for RAN technologies. This role also provides input to action plans that mitigate any network impact.
Key Roles and Responsibilities:
Primary focus on network fault troubleshooting/resolution and trouble ticket management.
Handle RF Safety and Interference Complaints.
Field personnel technical support.
IVR phone support.
Required Experience & Qualifications:
2-3 years’ experience. Technical Career Pathway (TCP) role.
Part of a 24x7 staff delivering network tech support.
Extensive level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB).
Desired Experience & Qualifications:
Understanding of Cloud related concepts such as Kubernetes(K8), VNF & Orchestration
Familiarity with Linux and comfortable working on software applications using Linux.
Familiarity with common security UAM protocols such as TACACS and LDAP
Trained and competent in the use of RF related performance tools (Arieso, Optima…)
Desired Education:
- Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred.
Our Sr. Specialist Network Technology Support earns between $77,800 - $116,800 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage.
401(k) plan
Tuition reimbursement program.
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave.
Paid Caregiver Leave.
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement.
Disability Benefits (short term and long term)
Life and Accidental Death Insurance.
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
Employee Assistance Programs (EAP)
Extensive employee wellness programs.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
Weekly Hours:
40
Time Type:
Regular
Location:
Alpharetta, Georgia
Salary Range:
$77,800.00 - $116,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status