Job Information
Synchrony VP, Ombuds and Ethics in Altamonte Springs, Florida
Job Description:
Role Summary/Purpose:
The VP, Ombuds and Ethics will champion a culture of integrity, fairness, and transparency within the organization. This leader will serve as a trusted advisor and resource for employees, management, and executives to address potential ethical, compliance, and conduct-related matters. The role involves ombuds (ethics/integrity) program management, conflict of interest program management, anti-bribery oversight, as well as providing guidance on appropriate conduct risk metrics, themes and potential issues. This leader must demonstrate a strong commitment to a workplace where ethics and fair and responsible conduct are prioritized and reinforced at all organizational levels.
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Manage and continuously improve the company's ombuds (ethics/integrity) program including the experience of the concern raiser, witness and subject. Ensure the program respects confidentiality, anti-retaliation principles and embraces impartiality and objectivity.
Act as a confidential and neutral resource for employees to discuss concerns, conflicts, or potential misconduct and foster a culture where employees feel empowered to speak up and report concerns.
Chair the Ombuds Subcommittee providing data regarding trends and themes related to concern reporting in various geographical locations and business functions. In conjunction with the Legal Department, identify and report on issues that may arise out of investigations as well as actions to appropriately mitigate the risk identified.
Oversee the review and potential revisions of the Code of Conduct and associated training
Develop and deliver ethics and conduct training programs to educate employees on relevant policies.
Perform supplier management duties related to the third-party vendor who provides the Conflict-of-Interest platform and the Ombuds hotline, website, and case management/reporting tools for the Ombuds Program
Prepare and present reports to executive leadership and the board on ethics, conduct and concern trends and themes as well as related risks and corrective action.
Enhance key performance indicators (KPIs) to assess program effectiveness and identify risks.
Oversee the Conflict-of-Interest Program and Policy ensuring proper and timely notification to all employees of their requirement to complete the conflict-of-interest survey periodically, evaluation and assessment of employee conflict of interest disclosures in partnership with business leaders, HR and legal counsel, and regular reporting and escalation of past due surveys to leadership.
Ensure periodic review of the Anti-bribery Policy and review and provide effective challenge regarding the business processes that create potential anti-bribery risks and the adequacy of controls to mitigate those risks. Participate in the annual Compliance Risk Assessment for processes related to anti-bribery risks.
Monitor regulatory changes and update policies to comply with legal and industry standards.
Engage with external stakeholders, such as regulatory bodies, when necessary.
Act as a liaison between employees, Human Resource, Risk Management and Legal teams, ensuring alignment on conduct policies.
Work on other projects / priorities as needed.
Qualifications/Requirements:
BA/BS in business, risk management or related field with 8+ years of experience in ethics, compliance, Human Resources, Risk Management or Legal. In leu of a degree, 12+ years of experience in ethics, compliance, Human Resources, Risk Management or Legal roles.
Strong knowledge of ethics frameworks, regulatory compliance, and employment law.
Demonstrated experience in conflict resolution, mediation, or investigation.
Commitment to fostering an inclusive, ethical, and transparent workplace culture.
Strong written and verbal communication skills to present clear, compelling information to diverse audiences
Demonstrates a high level of integrity and commitment to ethical standards with the ability to handle sensitive situations discreetly.
Excellent leadership and team management skills and demonstrated ability to think strategically, lead change and influence outside one's span of control.
Highly organized and detail oriented.
Strong analytical skills to assess data sets.
Desired Characteristics:
Ombuds experience for a financial institution preferred
Active listener with balanced judgement.
Ability to take a landscape view, understand macro-level risks and how and where day to day activities and details connect to larger themes.
Excellent judgment in determining relative weight and importance of risks, given Synchrony's business evolution and the evolution of the external landscape.
Diplomatic challenge and relationship-building skills.
Skilled in analyzing complex issues and developing fair, effective solutions.
Grade/Level: 14
The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Risk Management