Shire Jobs

JOB PURPOSE: Positively impact customer growth and revenue through sales activities, account management, and providing total customer satisfaction. Help manage profit by following and enforcing established policies and procedures including, but not limited to, work schedules, cash and inventory controls and order verifications. Accomplish these in a way that is consistent with the RAC mission statement.

KEY RESPONSIBILITIES: Sales: • Responsible for BOR and Revenue growth/maintenance • Greet and assist customers on the sales floor • Obtain new rental orders on the sales floor and over the phone • Complete rental agreements as required • Prospect for new business by telemarketing and distributing print materials • Keep coworkers informed of promotions and products Store Supervision: • Assist Store Manager with training and managing all coworkers • Assign coworkers to specific duties and assist with work schedule assignments • Assist in managing daily operations when necessary • Assist Store Manager in making weekly schedules Showroom and Backroom areas: • Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials • Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

OTHER RESPONSIBILITIES: Account Management: • Assist in maintaining accurate records of customer account activity, to include current and past due accounts • Assist as needed in reviewing past due accounts and communicate in-person and via phone with customers to promote timely payments Deliveries & Pick-ups: • Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworker and merchandise • Assist as needed in delivering merchandise in Company provided vehicle to customer homes • Assist as needed in installing and setting up merchandise, and instructing customers on proper use • Assist as needed in picking up merchandise from customer homes • Complete customer service calls in a timely manner as assigned

JOB REQUIREMENTS: • Must be at least 19 years of age • High school diploma or GED; retail experience preferred; sales and collections experience a plus • Friendly with exceptional communication skills • Excellent customer service skills • Valid state driver's license and good driving record • Must be able to lift and move (push/pull) heavy items and merchandise as needed • Typically works 38-40 hours a week depending on business needs This job description is not intended to be all-inclusive. Coworker may perform other related duties as assigned to meet the ongoing needs of the organization.