Job Information
Hyatt Front Office Supervisor in AMMAN, Jordan
Description:
Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology. For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
The Role
The Front Office Supervisor will be responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division.
Key Responsibilities:
· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
· Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition
· Control the availability of rooms, rooms types, accuracy of room count and rate categories
· Maximize occupancy, revenue and average rate while maintaining high service standards
· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to, andensure special guest needs, amenities and other room related requests are met.
· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
With Hyatt, you will enjoy many great benefits:
· Complimentary stays at Hyatt hotels.
· Free Parking.
· Special and additional leaves / paid time-off.
· Medical and life insurance.
· Special employee discounts of the hotel services
Qualifications:
· Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
· Typically 2 - 4 years of Front Office experience.
· Demonstrated understanding of hotel operations
Primary Location: JO-AM-Amman
Organization: Grand Hyatt Amman
Job Level: Full-time
Job: Front Office
Req ID: AMM000415
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.