Job Information
Thomson Reuters Holdings Inc Customer Success GTM, Program Manager in Ann Arbor, Michigan
About the Role
This role is a part of a new team that is being built within the Corporates segment of our business in which the person will be overseeing multiple complex projects within a Customer Success organization. The position requires strong leadership skills to manage cross-functional teams, develop comprehensive project plans, and ensure successful execution while aligning with organizational goals. Key responsibilities include stakeholder management, risk mitigation, reporting to leadership, and driving continuous improvement in project management processes.
Lead and manage multiple projects simultaneously across the Corporates Customer Success organization, ensuring alignment with goals and objectives.
Collaborate cross-functionally with key partners, including sales, marketing, product, professional services and operations teams to ensure successful GTM project execution and delivery.
Develop and maintain comprehensive project plans, including timelines, resources, budgets, and risk assessments.
Monitor project progress, identify and mitigate risks, and implement corrective actions as needed to keep projects on track.
Facilitate effective communication among project stakeholders, including executive leadership, team members, and external partners.
Create and deliver regular project status reports and presentations to leadership and stakeholders.
Implement and maintain project management best practices, methodologies, and tools across the organization.
Drive continuous improvement initiatives to enhance project management processes and efficiency.
About You
Bachelor's degree required, advanced degree preferred
5+ years of experience in program management, preferably in a customer success or technology-driven environment.
Proven track record of successfully leading complex, cross-functional projects with multiple stakeholders.
Strong understanding of project management methodologies
Proficiency in project management tools
Excellent leadership, communication, and interpersonal skills.
Ability to influence and collaborate with stakeholders at all levels of the organization.
Strong analytical and problem-solving skills with attention to detail.
Experience working in customer success or related field is a plus.
#LI-DM1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to peo