Job Information
Robert Half Help Desk Analyst in Ann Arbor, Michigan
Description
We are in search of a Help Desk Analyst based in Ann Arbor, Michigan, to provide technical support. This role involves troubleshooting diverse systems, managing complex computer images, and providing end-user support. This position offers a contract employment opportunity. We encourage you to apply today!
Responsibilities:
• Provide end-user support & troubleshooting for computers and networking
• Manage Mobile Device Management (MDM) for registration, configuration, and deployment
• Coordinate help desk/end user support activities for the department and other desktop technicians
• Administer and manage support for SCCM and printing
• Administer and configure services including Users & Computers, and Group Policy management in Active Directory
• Manage wireless computer equipment including setup, monitoring, and printing
• Manage Asset Inventory
• Install and configure Office 365 and its components
• Create and maintain end-user documentation for desktop support
Requirements
• Minimum of 2 years of experience in IT Support or Help Desk Support.
• Proficient in Microsoft Windows and Microsoft SCCM.
• Demonstrable skills in Hardware and Software.
• Experience in Active Directory and basic troubleshooting.
• Excellent problem-solving abilities and strong communication skills.
• Ability to work collaboratively within a team and independently when needed.
• Exhibits a high level of professionalism and commitment to customer service.
• Bachelor's degree in Computer Science or related field is preferred.
• Willingness to stay updated with the latest technological advancements and trends.
• Ability to multitask and manage time effectively under pressure.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent problem-solving and communication skills.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .