Job Information
University of Michigan Patient Services Intermediate in Ann Arbor, Michigan
Patient Services Intermediate
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Summary
We the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion, Collaboration; Innovation; and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.
Specifically for this position the experienced scheduler will need the proven ability to function at a high level, to coordinate provider clinic schedules, patient and procedural scheduling for all patients referred to Vascular Surgery. Work collaboratively with patients and families, surgeons, clinical care coordinators, and administrative support staff to provide complex pre-operative testing coordination, vascular surgery scheduling and post-operative appointments within Vascular Surgery. Provide flexible support to reschedule appointments and surgeries as required to accommodate urgent/ emergent cases. Maintain responsibilities for all provider MiChart grids including opening / closing / changing as directed by the clinical and administrative team.
Excellent service is an expected an integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as following points in about 50 words or less.
Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
Outline your service excellence skills and experience which would be applicable to this position.
In your most recent position, how was service excellence emphasized.
Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the worlds most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What perks and benefits can you look forward to?
Excellent medical, dental and vision coverage
2:1 Match on retirement savings
75% Tuition Reimbursement
Generous Paid Time Off (PTO) and Paid Holidays
Management that provides quality training and direction
Potential SIGN ON BONUS
Responsibilities*
Coordinate provider clinic schedules, patient and procedural scheduling for all patients referred to Vascular Surgery.
Complex management of diagnostic testing and pre-post procedure scheduling, as well as coordination with clinical research trial requirements.
Schedule surgical procedures for multiple surgeons. Cancel and reschedule OR cases as needed. Confirm/verify OR cases with the appropriate operating rooms on a daily basis and maintain a surgery calendar.
Communicate with the patient to confirm OR dates and times.
Relinquish OR time if surgeon does not have cases to fill the rooms. Utilize available OR rooms for other dedicated surgeons with OR cases needing OR availability.
Provide expert skill at clinic scheduling/grid management and adherence to standard work procedures, including thorough documentation standards. Opening and closing schedules, rescheduling patients according to Ambulatory Care Operating Principles.
Anticipate and problem solve issues with clinic and ancillary testing schedules.
Manage daily work queues.
Manage phone calls from internal and external customers related to surgery.
Staff members in this classification are expected to exercise judgement in identifying problems, seeking and implementing solutions.
Provide back-up support to the Vascular Surgery Authorization Coordinator.
Required Qualifications*
High School Diploma or GED.
3 – 4 years of experience.
Prior experience performing complex scheduling.
Demonstrated customer service excellence and attention to detail.
Ability to work well independently as well as collaboratively within a team setting.
Knowledge of basic medical terminology.
Familiarity with obtaining medical records or professional medical billing.
Strong organizational, problem-solving, and prioritization skills.
Ability to multi-task and work in a high-volume area.
Demonstrated active listening, verbal, written and information technology communication skills.
Must be very comfortable working with computers and have a general knowledge of office practices.
Demonstrated excellent attendance and reliability.
Requires flexibility in all aspects of work assignments.
Desired Qualifications*
Experience working within a large, complex, outpatient healthcare setting.
Knowledge of MiChart (EPIC-Cadence) and ORMIS scheduling; demonstrated proficiency with MiChart, Careweb, Microsoft Outlook, and ability to navigate between systems.
Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
Working knowledge of cardiology/vascular/surgical terms, testing and procedures
Work Schedule
Monday - Friday, 8:00 am - 5:00 pm.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
250629
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM CVC Clinic
Posting Begin/End Date
6/19/2024 - 6/28/2024
Career Interest
Healthcare Admin & Support
Patient Care Services
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