Shire Jobs

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• *PRIMARY OBJECTIVE OF POSITION: * Perform transactional duties to serve members by receiving or paying out funds with the highest of accuracy.
• Maintain accurate transactional records.
• Provide cash receipt, account, and payment services in accordance with credit union policies and procedures.
• Cross-sell and promote credit union products and services.

ESSENTIAL JOB FUNCTIONS

1. SALES and SERVICE
   • Maintains excellence in delivering member service and exceeding the credit union and department service standards;greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions.
   • Provides account services to members by receiving deposits and loan payments; cashing checks; withdrawals; pays out money after verification of signatures and member balances,records night, and mail deposits; selling cashier's checks, and money orders.
   • Verifies amounts, examines share drafts/checks for proper endorsement, and ensures accuracy when entering deposits into computer records.
   • Cash share drafts/checks and process withdrawals; Redemption of savings bonds.
   • Accept check copy request and check order request from members.
   • Process all member requests, i.e., wire transfers, address changes, stop payment, or cash advances.
   • Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers.
   • Promote credit union services such as electronic services, debit and credit cards, money orders and safe deposit boxes.
   • Cross-sells credit union products by answering inquiries; informing customers of new services and product promotions; ascertaining members needs; directing members to a branch representative.
2. TELLER DUTIES
   • Balance cash drawer at the end of the shift and compare totaled amounts to computer generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor, as necessary.
   • Scan daily work and perform such other teller functions that might be needed from time to time and assist others to complete tasks and work assignments.
   • Ensure that teller station is properly stocked with forms, supplies, brochures, etc.
3. COMPLIANCE and REGULATIONS
   • Serve in a dual control role when needed.
   • Maintain accurate data entry in regard to member records, maintenance, and transactions; have the ability to find and correct errors.
   • Adherence to security, internal control procedures, policies, mandatory training, compliance, product, and credit union training.
   • Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures.

4. All other duties as assigned.

RELATIONSHIPS AND CONTACTS Supervise Approximately:

None

Reports To:

Branch Manager or Teller Manager where applicable.

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