Job Information
Amazon Localization Program Manager, AWS Worldwide Field Enablement in Arlington, Virginia
Description
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The AWS Worldwide Field Enablement (WWFE) Organization is responsible for end-to-end enablement across all customer facing role.
As Localization Program Manager for WWFE, you will be responsible for managing complex localization processes, and working with global stakeholders including enablement managers, program managers, content strategy leads, multimedia / learning experience designers, and language service providers. The ideal candidate will have in-depth knowledge in localizing multimedia rich content such as eLearning and video, and well versed in program management who is able to drive localization strategic initiatives such as operational excellence, quality assurance, and best practice establishment against our team’s goals.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
• Concurrently manage multiple end-to-end localization productions that are in different phases such as defining scope, planning to execution.
• Drive simultaneous shipping (or “sim-ship”) for some global and regional programs by collaborating both internal and external stakeholders globally.
• Help identify areas for improvement in our tools or process that scale the team and reduce time-to-launch.
• Provide support for implementing new workflow when enablement or training is developed for new modality or learning management systems (LMS).
A day in the life
A day in the life includes managing localization productions, working on localization initiatives, brainstorming with peers, self-directed development time, and participating in regular team strategic planning sessions.
About the team
Worldwide Field Enablement (WWFE) is responsible for providing enablement to sales and marketing customer-facing employees through training (self-paced, virtual, and ILT) and tools.
The WWFE Localization team supports our stakeholders in launching localized enablement and training for their global and regional programs.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Dallas, TX, USA | Seattle, WA, USA
Basic Qualifications
3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience of managing localization productions with using project management (i.e, Smartsheet) and translation management tools and systems (i.e., memoQ).
Direct experience, and/or having knowledge of eLearning content authoring and/or video editing tools.
Autonomous and self-starter, with ability to prioritize issues effectively to meet tight deadlines and conflicting priorities.
Preferred Qualifications
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Familiarity with foreign languages (French, Spanish, Brazilian Portuguese) is a plus, but not essential to succeed in this role.
• Knowledge of Articulate 360 products (Storyline and Rise).
• Experience gathering requirements and developing specifications for a solution related to localization process and/or tools, with ability to succinctly summarize key findings.
• Experience working with, and/or having knowledge of sales enablement in cloud computing industry.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.