Job Information
Live Nation Account Manager in Athens, Greece
Job Summary:
JOB DESCRIPTION –
Job Title: Account Manager
Location: Athens, Greece
Contract Terms: Fulltime Permanent - Hybrid
The Job
The Account Manager focuses exclusively on client accounts, concentrating on the needs of clients within Hellas and abroad. Responsible for managing, supporting, servicing the account related needs of an assigned set of clients.
Account management responsibilities include developing strong interpersonal skills with customers and connecting with key business executives. Answers client inquiries and identifies new business opportunities among existing customers.
The Account Manager will liaise with cross-functional internal teams (including Sales, Development and Financial departments) to improve the entire customer experience.
Responsibilities
Providing excellent support to clients by proactively engaging and responding to client questions in a timely manner
Completing projects by coordinating resources and timetables with clients and production/development team members·
Managing and setting up project calendars and kick-off meetings with client including on-site and off- site meetings with/for client and production team members
Promoting the company, its objectives, services and achievements to our clients with an understanding of internal technical parameters
Working closely with internal TM departments (Development, Product, etc.) to provide clients with updates on various features of all products and offer solutions for the most successful launches
Maintaining quality services by establishing and increasing organization’s standards
Communicating to Director on content, timelines, conflicts and product feature requests
Preparing reports on account status and clients’ sales performance
Ensuring clients are proficient in using TM products and services by identifying user needs
Providing 24/7 support to clients for troubleshooting high severity requests
Handling client’s complaints providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Keeping records of client’s interactions, processing accounts and filing documents
Properly separating unresolved queries and promoting them to the next level of support
Communicating with colleagues abroad as needed
Supporting and training colleagues/partners abroad that use TM ticketing platform
Creating venues, events, performances and every feature available at the backoffice for a set of clients
Attending corporate meetings and workshops
WHAT YOU NEED TO KNOW (or Technical Requirements)
Bachelor’s degree in in Economics / Business Administration / Sales or related fields
Master’s degree will be highly appreciated
Minimum of 3 to 4 years working experience as an account manager
Experience in handling multiple projects
Proficient knowledge & use of MS Office tools, especially Word, Excel, Ppt, Outlook
Fluency in English and Greek, both oral and written
Ability to travel when required within Greece & abroad
To understand how technical requests flow into various types of products
YOU (or Behavioural Requirements and link to Ticketmaster Principles)
Excellent verbal and written communication skills
Excellent listening, negotiation and presentation abilities
Strong attention to detail
Excellent time management skills
Detail-oriented and takes pride in high quality work
Ability to be flexible in a varied and constantly changing environment
Passion for high quality service and support
Forward-thinking and proactive
Strong teamwork skills
Maintain a positive and ‘can do’ attitude and with that a determination to succeed in a challenging and competitive environment
Ability to take responsibility and make decisions in challenging situations, whilst remaining calm
Analytical and strategic thinking
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#LI-RL #LI-Hybrid