Job Information
Career Connections, Inc. Customer Service Representative in Athens, Ohio
Summary: Customer service representatives needed for a large employer in Nelsonville, Ohio.
Key Responsibilities:
- Customer Support: Handle incoming calls from customers, providing detailed information about our range of work boots, including features, sizing, and suitability.
- Sales Assistance: Assist customers with placing orders, processing returns, and handling exchanges, ensuring a smooth and satisfactory purchasing experience.
- Issue Resolution: Address and resolve customer concerns or complaints promptly and professionally, aiming to achieve high levels of customer satisfaction.
- Order Management: Process orders accurately and efficiently, including verifying customer details, confirming order information, and updating order status.
- Follow-Up: Conduct follow-up calls or emails as needed to ensure customer satisfaction and to address any additional questions or issues that may arise.
- Documentation: Maintain detailed records of customer interactions, transactions, and feedback to contribute to ongoing service improvement and quality assurance.
This is a temporary, full-time position, starting ASAP and lasting several months. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay is $15 per hour. Qualifications:
- Minimum of a high school diploma, associate degree preferred
- Those with experience in finance or bookkeeping are highly desired but not required.
- Excellent data entry and computer operating skills
- Strong communication and interpersonal skills