Job Information
Uber Account Manager, SC/GA in Atlanta, Georgia
About the Role
Uber Eats is looking for a sharp, scrappy, and highly motivated individual to join the Account Management Team in Atlanta. This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. The name of the game is more than maintenance- it's growth!
This position is critical to driving sustainable growth for merchants, retaining the highest value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.
This position will be based in Atlanta, but will manage key partners in our markets in Athens, Macon, Augusta, Columbus, and Myrtle Beach. Travel will be required to these territories (around 20-25% travel expectation).
What You'll Do
Manage and grow a book of business that consists of the highest value local restaurant brands in South Carolina and Georgia
Educate the merchants on the value of in-app marketing, ads, and other product offerings
Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
Maintain merchant retention and facilitate brand expansion
Develop a strong Uber-first mindset to achieve both personal KPIs and business goals
Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points
Act as an ambassador of Uber Eats' mission, brand, and product
Basic qualifications
At least 3 years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and/or annual goals (quota)
Outstanding work ethic, attention to detail and curiosity
Ability to clearly frame a value proposition and build a business case by asking the right questions
Persistence and influence to overcome objections and gain commitment from clients
Effective internal and external communication
Proficiency in Salesforce and Google Sheets/Excel
This position is hybrid and requires 50% of time in office
Must be available to travel to restaurant partners at given times during the month
Be willing to get creative, have fun, and hold yourself accountable!
Preferred qualifications
Experience dealing with integration/POS related issues
Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
Proficiency in Salesforce and Google Sheets/Excel
Experience in the restaurant industry is certainly a plus!
For Atlanta, GA-based roles: The base salary range for this role is USD$70,500 per year - USD$78,500 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform